Mô tả công việc

  • Make outbound calls and handle customer contact and correspondence according to standard procedures.
  • Ensure timely resolution of customer requests by coordinating with relevant stakeholders.
  • Write formal letters to customers.
  • Interact professionally with customers via phone, email, and mail.
  • Provide information on banking services to enhance customer relationships.
  • Deliver high-quality customer service and sales support.
  • Address customer needs effectively.
  • Handle customer complaints positively and assertively.
  • Provide efficient and helpful service by answering inquiries and resolving complaints.
  • Perform offline system maintenance based on customer requests.
  • Ensure timely follow-up on customer inquiries and promises.
  • Process financial entries and account adjustments when necessary.
  • Complete other assigned tasks.

Yêu cầu công việc

  • Diploma or Degree in any field.
  • Call center experience is a plus.
  • Excellent interpersonal and communication skills (written and spoken English).
  • Strong customer service skills, commitment to teamwork, initiative, service orientation, ability to work under pressure, maturity, motivation, attention to detail, analytical skills, and multitasking abilities.
  • Working knowledge of specialized banking products, systems, and services.
  • Knowledge of internet usage and Microsoft Office (email, Excel, Word, fax).
  • Strong listening and comprehension skills, with the ability to gather information from customers.
  • Assertiveness and ability to manage situations with limited information.

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HR1Vietnam Holdings

  • Quy mô công ty:
    100 - 499
  • Địa chỉ:
    8th Floor, 28-34 Pasteur, Nguyen Thai Binh Ward, District 1, Ho Chi Minh City, Hồ Chí Minh
  • Website:
    www.hr1vietnam.com

HR1Vietnam Holdings has over 12 years of experience and has been nationally well-known as the Leading professional recruitment Firm and trusted in the market.

HR1Vietnam Holdings with more than 100 professional consultants nationwide, specializes in recruiting professionals in different positions for multiple organizations around Vietnam and APAC, connects with highly qualified Candidates for specialists, mid to senior level and executive level positions.

HR1Vietnam Holdings is a one-stop dynamic HR services provider to support our Clients on every step of their way to grow.
 

HR1Vietnam Holdings

20 - 25 Triệu VNĐ

Hồ Chí Minh

21/03/2025

HR1Vietnam Holdings

20 - 25 Triệu VNĐ

Hồ Chí Minh

20/03/2025

HR1Vietnam Holdings

30 - 45 Triệu VNĐ

Hồ Chí Minh

20/03/2025

HR1Vietnam Holdings

20 - 25 Triệu VNĐ

Bà Rịa - Vũng Tàu

20/03/2025

HR1Vietnam Holdings

15 - 18 Triệu VNĐ

Hồ Chí Minh

20/03/2025

HR1Vietnam Holdings

40 - 45 Triệu VNĐ

Hồ Chí Minh

20/03/2025

HR1Vietnam Holdings

Trên 20 Triệu VNĐ

Hà Nội

19/03/2025

HR1Vietnam Holdings

25 - 35 Triệu VNĐ

Hồ Chí Minh

19/03/2025

HR1Vietnam Holdings

Lương thỏa thuận

Hồ Chí Minh

18/03/2025

HR1Vietnam Holdings

20 - 40 Triệu VNĐ

Hà Nội

17/03/2025

HR1Vietnam Holdings

10 - 16 Triệu VNĐ

Hồ Chí Minh

17/03/2025

HR1Vietnam Holdings

20 - 25 Triệu VNĐ

Hồ Chí Minh

17/03/2025

HR1Vietnam Holdings

1000 - 1200 USD

Hà Nội

17/03/2025

HR1Vietnam Holdings

Đến 35 Triệu VNĐ

Đồng Nai

17/03/2025

HR1Vietnam Holdings

Lương thỏa thuận

Hà Nội

17/03/2025

HR1Vietnam Holdings

Lương thỏa thuận

Hà Nội

17/03/2025

HR1Vietnam Holdings

8 - 10 Triệu VNĐ

Đồng Nai

13/03/2025

HR1Vietnam Holdings

45 - 80 Triệu VNĐ

Hồ Chí Minh, Hà Nội

13/03/2025