Tiếng Việt
English
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Mức lương:20 - 28 Triệu VNĐ
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Kinh nghiệm:Từ 2 Năm
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Hình Thức:Cố định
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Cấp bậc:Nhân viên
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Nơi Làm Việc:
Mô tả công việc
- Make outbound calls and handle customer contact and correspondence according to standard procedures.
- Ensure timely resolution of customer requests by coordinating with relevant stakeholders.
- Write formal letters to customers.
- Interact professionally with customers via phone, email, and mail.
- Provide information on banking services to enhance customer relationships.
- Deliver high-quality customer service and sales support.
- Address customer needs effectively.
- Handle customer complaints positively and assertively.
- Provide efficient and helpful service by answering inquiries and resolving complaints.
- Perform offline system maintenance based on customer requests.
- Ensure timely follow-up on customer inquiries and promises.
- Process financial entries and account adjustments when necessary.
- Complete other assigned tasks.
Yêu cầu công việc
- Diploma or Degree in any field.
- Call center experience is a plus.
- Excellent interpersonal and communication skills (written and spoken English).
- Strong customer service skills, commitment to teamwork, initiative, service orientation, ability to work under pressure, maturity, motivation, attention to detail, analytical skills, and multitasking abilities.
- Working knowledge of specialized banking products, systems, and services.
- Knowledge of internet usage and Microsoft Office (email, Excel, Word, fax).
- Strong listening and comprehension skills, with the ability to gather information from customers.
- Assertiveness and ability to manage situations with limited information.
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Contact Center - Follow Up Officer
HR1Vietnam Holdings- 20 - 28 Triệu VNĐ
- Ngày đăng tuyển: 13/01/2025
- Dịch vụ khách hàng , Tài Chính / Đầu tư / Ngân hàng , Dịch vụ khách hàng và Tổng đài
HR1Vietnam Holdings
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Quy mô công ty:100 - 499
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Địa chỉ:8th Floor, 28-34 Pasteur, Nguyen Thai Binh Ward, District 1, Ho Chi Minh City, Hồ Chí Minh
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Website:www.hr1vietnam.com
HR1Vietnam Holdings has over 12 years of experience and has been nationally well-known as the Leading professional recruitment Firm and trusted in the market.
HR1Vietnam Holdings with more than 100 professional consultants nationwide, specializes in recruiting professionals in different positions for multiple organizations around Vietnam and APAC, connects with highly qualified Candidates for specialists, mid to senior level and executive level positions.
HR1Vietnam Holdings is a one-stop dynamic HR services provider to support our Clients on every step of their way to grow.
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