Job Description

Strategic Planning & Revenue Development

• Build growth strategies for all service groups and ensure monthly, quarterly, and annual revenue targets are met or exceeded.
• Manage profit margins across individual projects and the entire client portfolio.
• Deepen client relationships by increasing the frequency of cooperation and expanding the services utilized.
• Drive cross-selling and up-selling among the company's various service sectors.
• Propose new products, services, or revenue models aligned with emerging market trends.

Market Research & Go-To-Market Strategy

• Analyze the market, industry trends, competitors, and customer needs to evaluate and improve existing service quality for better efficiency and profitability.
• Identify target customer segments and formulate appropriate go-to-market strategies.

Product & Service Development

• Guide the development of new services from research and ideation to testing and deployment.
• Coordinate with the Marketing and professional departments to build plans for launching services to the market.
• Determine the strategic brand positioning and core values of each service group.
• Propose the application of new technologies or platforms to enhance market competitiveness.

Sales Operations Standardization

• Design and standardize sales funnels, customer care processes, and conversion workflows.
• Establish specific criteria for evaluating and classifying leads and prospective clients.
• Build revenue forecasting processes, manage the sales pipeline, and apply CRM and automation tools to boost sales team productivity.

Team Management & Development

• Manage and develop teams including Account Managers, BD Partners, Planners, and Marketing staff.
• Set objectives, evaluate performance, and provide skills coaching for team members.
• Establish coordination workflows between cross-functional departments such as Venue Operations, Project Management, Creative, and Back-office (Finance, HR, Legal).
• Cultivate a team culture oriented towards proactivity, results, transparency, and professionalism.

Job Requirement

Education & Qualifications

• Bachelor's Degree in Economics, Business Administration, Marketing, or equivalent fields.

Experience & Knowledge

• Minimum of 4 years of experience in business, e-commerce, digital marketing, or commercial roles.
• Minimum of 3 years of experience in a team management role.
• Direct experience being accountable for revenue targets or P&L (Profit & Loss).
• Candidates with experience working in an agency, e-commerce, or growing service company environment are highly preferred.

Skills & Competencies

• Strong functional competencies in Growth Strategy, Market Development, Product/Service Portfolio Management, and Commercial Finance Basics.
• Expertise in Sales Process & Pipeline Management, including CRM, lead scoring, and conversion optimization.
• Exceptional soft skills including communication, presentation, negotiation, persuasion, and cross-functional collaboration.
• Professional writing skills for proposals, quotes, and comprehensive solutions.

Personality & Attitude

• Strategic, logical, and critical thinker capable of making high-pressure decisions based on data and risk assessment.
• Highly adaptable to market changes, shifting service models, and digital transformation.
• Customer-centric mindset prioritizing authentic client insights and experiences in all decisions.
• Proactive, accountable, disciplined, and continuously willing to learn with a high degree of integrity and transparency.