Job Description

  • Design, develop, and deliver training programs for new hires and existing agents, focusing on product knowledge and customer service skills.
  • Create and maintain training materials (manuals, guides, presentations).
  • Evaluate training program effectiveness and recommend improvements.
  • Stay updated on project SOPs and best practices.
  • Prepare and present training reports (client or internal).
  • Focus on improving agent skills and knowledge.
  • Review performance appraisals and facilitate discussions about individual development plans.

Job Requirement

  • Associate's degree in Education, Communications, or a related field.
  • Fluency in English (TOEIC 650 or equivalent) and Chinese (HSK 4 or equivalent).
  • At least 1 year of experience in the same position (BPO industry experience).
  • Excellent training, facilitation, and presentation skills.
  • Experience with Learning Management Systems (LMS) and other training technology platforms is a plus.
  • Excellent computer skills and proficiency in MS Office.
  • Willingness to work overtime if needed.

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HR1Vietnam Holdings

  • Company size:
    100 - 499
  • Address:
    Lầu 8, tòa nhà số 28-34 Pasteur, Phường Sài Gòn, TP.Hồ Chí Minh, Hồ Chí Minh
  • Website:
    www.hr1vietnam.com

HR1Vietnam Holdings has over 12 years of experience and has been nationally well-known as the Leading professional recruitment Firm and trusted in the market.

HR1Vietnam Holdings with more than 100 professional consultants nationwide, specializes in recruiting professionals in different positions for multiple organizations around Vietnam and APAC, connects with highly qualified Candidates for specialists, mid to senior level and executive level positions.

HR1Vietnam Holdings is a one-stop dynamic HR services provider to support our Clients on every step of their way to grow.
 

HR1Vietnam Holdings

70 - 90 Million VNĐ

Hồ Chí Minh

22/09/2025

HR1Vietnam Holdings

25 - 28 Million VNĐ

Hồ Chí Minh

18/09/2025

HR1Vietnam Holdings

18 - 20 Million VNĐ

Hồ Chí Minh

17/09/2025

HR1Vietnam Holdings

Over 50 Million VNĐ

Hồ Chí Minh

17/09/2025

HR1Vietnam Holdings

Over 25 Million VNĐ

Đà Nẵng

17/09/2025

HR1Vietnam Holdings

To 85 Million VNĐ

Bắc Ninh

16/09/2025

HR1Vietnam Holdings

To 35 Million VNĐ

Bắc Ninh

16/09/2025

HR1Vietnam Holdings

To 25 Million VNĐ

Bắc Ninh

16/09/2025

HR1Vietnam Holdings

1000 - 1500 USD

Hồ Chí Minh

15/09/2025

HR1Vietnam Holdings

30 - 35 Million VNĐ

Bình Dương

15/09/2025

HR1Vietnam Holdings

To 18 Million VNĐ

Bắc Giang

15/09/2025

HR1Vietnam Holdings

75 - 80 Million VNĐ

Hồ Chí Minh

15/09/2025

HR1Vietnam Holdings

To 28 Million VNĐ

Bắc Giang

15/09/2025

HR1Vietnam Holdings

75 - 80 Million VNĐ

Hồ Chí Minh

15/09/2025

HR1Vietnam Holdings

30 - 35 Million VNĐ

Hồ Chí Minh

15/09/2025

HR1Vietnam Holdings

70 - 85 Million VNĐ

Hồ Chí Minh, Hà Nội

12/09/2025