Job Description

  • Design, develop, and deliver training programs for new hires and existing agents, focusing on product knowledge and customer service skills.
  • Create and maintain training materials (manuals, guides, presentations).
  • Evaluate training program effectiveness and recommend improvements.
  • Stay updated on project SOPs and best practices.
  • Prepare and present training reports (client or internal).
  • Focus on improving agent skills and knowledge.
  • Review performance appraisals and facilitate discussions about individual development plans.

Job Requirement

  • Associate's degree in Education, Communications, or a related field.
  • Fluency in English (TOEIC 650 or equivalent) and Chinese (HSK 4 or equivalent).
  • At least 1 year of experience in the same position (BPO industry experience).
  • Excellent training, facilitation, and presentation skills.
  • Experience with Learning Management Systems (LMS) and other training technology platforms is a plus.
  • Excellent computer skills and proficiency in MS Office.
  • Willingness to work overtime if needed.

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HR1Vietnam Holdings

  • Company size:
    100 - 499
  • Address:
    Lầu 8, tòa nhà số 28-34 Pasteur, Phường Sài Gòn, TP.Hồ Chí Minh, Hồ Chí Minh
  • Website:
    www.hr1vietnam.com

HR1Vietnam Holdings has over 12 years of experience and has been nationally well-known as the Leading professional recruitment Firm and trusted in the market.

HR1Vietnam Holdings with more than 100 professional consultants nationwide, specializes in recruiting professionals in different positions for multiple organizations around Vietnam and APAC, connects with highly qualified Candidates for specialists, mid to senior level and executive level positions.

HR1Vietnam Holdings is a one-stop dynamic HR services provider to support our Clients on every step of their way to grow.
 

HR1Vietnam Holdings

Negotiable Salary

Hồ Chí Minh

28/08/2025

HR1Vietnam Holdings

40 - 50 Million VNĐ

Long An

28/08/2025

HR1Vietnam Holdings

3000 - 3500 USD

Hồ Chí Minh, Hà Nội

27/08/2025

HR1Vietnam Holdings

To 60 Million VNĐ

Hồ Chí Minh

26/08/2025

HR1Vietnam Holdings

15 - 17 Million VNĐ

Hồ Chí Minh

26/08/2025

HR1Vietnam Holdings

20 - 25 Million VNĐ

Long An

26/08/2025

HR1Vietnam Holdings

15 - 20 Million VNĐ

Long An

26/08/2025

HR1Vietnam Holdings

30 - 45 Million VNĐ

Long An

26/08/2025

HR1Vietnam Holdings

16 - 18 Million VNĐ

Hồ Chí Minh

26/08/2025

HR1Vietnam Holdings

16 - 18 Million VNĐ

Hồ Chí Minh

26/08/2025

HR1Vietnam Holdings

Negotiable Salary

Hồ Chí Minh

26/08/2025

HR1Vietnam Holdings

20 - 40 Million VNĐ

Bắc Ninh

26/08/2025

HR1Vietnam Holdings

To 16 Million VNĐ

Bắc Giang

26/08/2025

HR1Vietnam Holdings

Negotiable Salary

Hồ Chí Minh

25/08/2025

HR1Vietnam Holdings

10 - 15 Million VNĐ

Long An

25/08/2025

HR1Vietnam Holdings

Over 50 Million VNĐ

Bình Dương

25/08/2025

HR1Vietnam Holdings

20 - 25 Million VNĐ

Tây Ninh

25/08/2025

HR1Vietnam Holdings

20 - 30 Million VNĐ

Bình Dương

25/08/2025