Job Description

End-to-End Order Management

• Oversee order management from start to finish, ensuring milestones, lead times and shipping schedules are properly controlled.
• Develop SOPs, trackers and documentation to monitor order progress, production status and risk of delay.
• Set up and maintain new product programs on major customer portals.
• Identify bottlenecks, provide visibility and escalate issues to management in a timely manner.

Cross-Functional Leadership

• Lead order validation and cross-functional meetings to review manufacturing feasibility, margin health and lead times.
• Work closely with Production, Sales, QA and internal teams to resolve roadblocks.
• Monitor internal capacity versus order intake and coordinate corrective action plans when needed.
• Lead, coach and develop a team of 3–5 project/order management staff.

Client Communication & Reporting

• Act as the main communication bridge with major retail clients.
• Respond to client inquiries on production capacity, lead times, quality standards and corrective actions.
• Convert manufacturing data into clear, structured reports and formats required by retailers.
• Drive a culture of accountability, accuracy and result-oriented execution.

Job Requirement

Education & Experience

• Education requirement: Not specified.
• Proven experience in manufacturing, supply chain or project management; relevant manufacturing experience is required.

Skills & Competencies

• Experience in furniture timber, handicraft, ceramic or related manufacturing products.
• Hands-on experience working with Tier-1 retailers such as Walmart, Target, Costco, Home Depot or similar.
• Strong understanding of retailer compliance, portal management and lead-time requirements.
• Advanced Excel skills, including Pivot Tables, VLOOKUP and data modelling; data visualization skills are required.
• Strong leadership, reporting, analytical thinking and problem-solving skills.

Language / Other Requirements

• Exceptional written and verbal English communication skills.
• Able to work with factory teams, internal stakeholders and international retail clients.
• Report to the Vice President of Sales based in the US Office.
• Directly manage 3–5 staff and travel to Vinh Long when required.

Personality & Attitude

• Results-driven, proactive and highly organized.
• Strong ownership in timeline control, margin protection and cross-functional efficiency.
• Able to handle complex manufacturing data and time-sensitive shipping pressure.
• Suitable for a critical management role with future leadership growth potential.