Tiếng Việt
English
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Salary:To 24 Million VNĐ
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Experience:1 - 2 year(s)
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Job type:Permanent
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Level:Experienced / Junior
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Work location:
Job Description
Policy Support & Case Handling
- Serve as the primary point of contact for policy-related questions and escalations from Moderators and Team Leaders.
- Review and resolve complex, sensitive or high-risk moderation cases.
- Escalate policy ambiguities or emerging risks to relevant stakeholders.
Quality & Operations Support
- Identify recurring moderation errors, policy gaps and process issues.
- Conduct case reviews and provide guidance to improve moderation accuracy and consistency.
- Monitor daily operational trends and flag risks or issues when needed.
Cross-functional Coordination & KPI Support
- Work closely with Operations, QA, Training and Policy teams to ensure alignment.
- Support Team Leaders in driving KPI achievement, including quality, productivity and SLA adherence.
- Provide guidance to help teams improve performance and maintain service quality.
Job Requirement
Education & Experience
- College degree or above; graduated candidates only.
- 1–2 years of working experience; customer service experience in e-commerce or service industries is preferred.
Skills & Competencies
- Good understanding of customer service, moderation support, policy handling or BPO operations.
- Able to review cases, identify issues and provide clear guidance to team members.
- Good communication, problem-solving and team motivation skills.
- Passion for learning and creative problem-solving.
Language / Other Requirements
- Fluent Mandarin Chinese, equivalent to HSK5 or above.
- English at good/reading-comprehension level.
- Able to work rotating day shifts.
- Report to Customer Service Team Leader.
Personality & Attitude
- Careful, responsible and service-minded.
- Able to work in a fast-paced BPO/customer service environment.
- Strong ownership in issue follow-up and policy accuracy.
- Suitable for candidates with customer service mindset and flexibility in shift work.
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HR1Vietnam Holdings
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Company size:100 - 499
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Address:Lầu 8, tòa nhà số 28-34 Pasteur, Phường Sài Gòn, TP.Hồ Chí Minh, Hồ Chí Minh
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Website:www.hr1vietnam.com
HR1Vietnam Holdings has over 12 years of experience and has been nationally well-known as the Leading professional recruitment Firm and trusted in the market.
HR1Vietnam Holdings with more than 100 professional consultants nationwide, specializes in recruiting professionals in different positions for multiple organizations around Vietnam and APAC, connects with highly qualified Candidates for specialists, mid to senior level and executive level positions.
HR1Vietnam Holdings is a one-stop dynamic HR services provider to support our Clients on every step of their way to grow.
20 - 25 Million VNĐ
Hồ Chí Minh
08/10/2026
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