Mô tả công việc

  • Design, develop, and deliver training programs for new hires and existing agents, focusing on product knowledge and customer service skills.
  • Create and maintain training materials (manuals, guides, presentations).
  • Evaluate training program effectiveness and recommend improvements.
  • Stay updated on project SOPs and best practices.
  • Prepare and present training reports (client or internal).
  • Focus on improving agent skills and knowledge.
  • Review performance appraisals and facilitate discussions about individual development plans.

Yêu cầu công việc

  • Associate's degree in Education, Communications, or a related field.
  • Fluency in English (TOEIC 650 or equivalent) and Chinese (HSK 4 or equivalent).
  • At least 1 year of experience in the same position (BPO industry experience).
  • Excellent training, facilitation, and presentation skills.
  • Experience with Learning Management Systems (LMS) and other training technology platforms is a plus.
  • Excellent computer skills and proficiency in MS Office.
  • Willingness to work overtime if needed.

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HR1Vietnam Holdings

  • Quy mô công ty:
    100 - 499
  • Địa chỉ:
    Lầu 8, tòa nhà số 28-34 Pasteur, Phường Sài Gòn, TP.Hồ Chí Minh, Hồ Chí Minh
  • Website:
    www.hr1vietnam.com

HR1Vietnam Holdings has over 12 years of experience and has been nationally well-known as the Leading professional recruitment Firm and trusted in the market.

HR1Vietnam Holdings with more than 100 professional consultants nationwide, specializes in recruiting professionals in different positions for multiple organizations around Vietnam and APAC, connects with highly qualified Candidates for specialists, mid to senior level and executive level positions.

HR1Vietnam Holdings is a one-stop dynamic HR services provider to support our Clients on every step of their way to grow.
 

HR1Vietnam Holdings

35 - 45 Triệu VNĐ

Hồ Chí Minh

11/02/2026

HR1Vietnam Holdings

40 - 50 Triệu VNĐ

Bình Định, Phú Yên

11/02/2026

HR1Vietnam Holdings

1000 - 2000 USD

Hồ Chí Minh

10/02/2026

HR1Vietnam Holdings

25 - 28 Triệu VNĐ

Long An

10/02/2026

HR1Vietnam Holdings

Lương thỏa thuận

Bến Tre

10/02/2026

HR1Vietnam Holdings

30 - 45 Triệu VNĐ

Hồ Chí Minh

10/02/2026

HR1Vietnam Holdings

15 - 25 Triệu VNĐ

Hồ Chí Minh

10/02/2026

HR1Vietnam Holdings

10 - 15 Triệu VNĐ

Hồ Chí Minh

10/02/2026

HR1Vietnam Holdings

25 - 30 Triệu VNĐ

Bến Tre

09/02/2026

HR1Vietnam Holdings

Đến 40 Triệu VNĐ

Đồng Nai

06/02/2026

HR1Vietnam Holdings

Đến 40 Triệu VNĐ

Đồng Nai

06/02/2026

HR1Vietnam Holdings

Lương thỏa thuận

Long An

04/02/2026

HR1Vietnam Holdings

Đến 20 Triệu VNĐ

Lâm Đồng

04/02/2026

HR1Vietnam Holdings

17 - 27 Triệu VNĐ

Hồ Chí Minh, Hà Nội

04/02/2026

HR1Vietnam Holdings

35 - 40 Triệu VNĐ

Hồ Chí Minh

04/02/2026

HR1Vietnam Holdings

12 - 20 Triệu VNĐ

Hồ Chí Minh

02/02/2026