Mô tả công việc

  • Design, develop, and deliver training programs for new hires and existing agents, focusing on product knowledge and customer service skills.
  • Create and maintain training materials (manuals, guides, presentations).
  • Evaluate training program effectiveness and recommend improvements.
  • Stay updated on project SOPs and best practices.
  • Prepare and present training reports (client or internal).
  • Focus on improving agent skills and knowledge.
  • Review performance appraisals and facilitate discussions about individual development plans.

Yêu cầu công việc

  • Associate's degree in Education, Communications, or a related field.
  • Fluency in English (TOEIC 650 or equivalent) and Chinese (HSK 4 or equivalent).
  • At least 1 year of experience in the same position (BPO industry experience).
  • Excellent training, facilitation, and presentation skills.
  • Experience with Learning Management Systems (LMS) and other training technology platforms is a plus.
  • Excellent computer skills and proficiency in MS Office.
  • Willingness to work overtime if needed.

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HR1Vietnam Holdings

  • Quy mô công ty:
    100 - 499
  • Địa chỉ:
    Lầu 8, tòa nhà số 28-34 Pasteur, Phường Sài Gòn, TP.Hồ Chí Minh, Hồ Chí Minh
  • Website:
    www.hr1vietnam.com

HR1Vietnam Holdings has over 12 years of experience and has been nationally well-known as the Leading professional recruitment Firm and trusted in the market.

HR1Vietnam Holdings with more than 100 professional consultants nationwide, specializes in recruiting professionals in different positions for multiple organizations around Vietnam and APAC, connects with highly qualified Candidates for specialists, mid to senior level and executive level positions.

HR1Vietnam Holdings is a one-stop dynamic HR services provider to support our Clients on every step of their way to grow.
 

HR1Vietnam Holdings

Trên 40 Triệu VNĐ

Bến Tre

23/04/2026

HR1Vietnam Holdings

Đến 45 Triệu VNĐ

Hồ Chí Minh

23/04/2026

HR1Vietnam Holdings

45 - 60 Triệu VNĐ

Bình Dương

23/04/2026

HR1Vietnam Holdings

28 - 35 Triệu VNĐ

Hồ Chí Minh

22/04/2026

HR1Vietnam Holdings

Đến 20 Triệu VNĐ

Long An

22/04/2026

HR1Vietnam Holdings

Đến 50 Triệu VNĐ

Hồ Chí Minh

22/04/2026

HR1Vietnam Holdings

Lương thỏa thuận

Hồ Chí Minh

22/04/2026

HR1Vietnam Holdings

Đến 22 Triệu VNĐ

Đồng Nai

22/04/2026

HR1Vietnam Holdings

15 - 18 Triệu VNĐ

Đà Nẵng

22/04/2026

HR1Vietnam Holdings

Đến 20 Triệu VNĐ

Đồng Nai

20/04/2026

HR1Vietnam Holdings

Đến 30 Triệu VNĐ

Hồ Chí Minh

20/04/2026

HR1Vietnam Holdings

300 - 600 USD

Nước ngoài / Oversea

20/04/2026

HR1Vietnam Holdings

Đến 18 Triệu VNĐ

Hồ Chí Minh

20/04/2026

HR1Vietnam Holdings

30 - 35 Triệu VNĐ

Hồ Chí Minh

15/04/2026

HR1Vietnam Holdings

50 - 60 Triệu VNĐ

Hồ Chí Minh

15/04/2026

HR1Vietnam Holdings

Đến 25 Triệu VNĐ

Hồ Chí Minh

15/04/2026

HR1Vietnam Holdings

58 - 65 Triệu VNĐ

Hồ Chí Minh

15/04/2026

HR1Vietnam Holdings

Đến 70 Triệu VNĐ

Hồ Chí Minh

15/04/2026

HR1Vietnam Holdings

Đến 18 Triệu VNĐ

Tây Ninh

15/04/2026