Mô tả công việc

  • Manage email volume and encourage customers to use digital channels.
  • Respond to client requests via email within the target turnaround time (TAT).
  • Test email systems and escalate any issues.
  • Handle outbound calls and other communications as needed.
  • Ensure timely resolution of customer requests.
  • Write formal letters to customers.
  • Communicate professionally with customers (phone, email, mail).
  • Provide information on services to enhance customer relationships.
  • Deliver excellent customer service.
  • Identify and respond to customer needs.
  • Handle customer complaints positively and assertively.
  • Provide efficient service by resolving inquiries and complaints.
  • Perform offline system maintenance as needed.
  • Follow up on customer interactions and promises.
  • Process financial entries and account adjustments when necessary.
  • Complete other assigned tasks and reports.

Yêu cầu công việc

  • Diploma or Degree in any field.
  • Call center experience is a plus.
  • Excellent interpersonal and communication skills (written and spoken English).
  • Strong customer service orientation, teamwork skills, initiative, willingness to work under pressure, strong analytical skills, meticulousness, and the ability to multitask.
  • Good understanding of banking products, services, and customers.
  • Working knowledge of specialized products, systems, and services.
  • Knowledge of internet usage and Microsoft Office Suite (email, Excel, Word, and fax).
  • Excellent listening and comprehension skills.
  • Assertiveness and ability to handle situations with limited information.

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HR1Vietnam Holdings

  • Quy mô công ty:
    100 - 499
  • Địa chỉ:
    8th Floor, 28-34 Pasteur, Nguyen Thai Binh Ward, District 1, Ho Chi Minh City, Hồ Chí Minh
  • Website:
    www.hr1vietnam.com

HR1Vietnam Holdings has over 12 years of experience and has been nationally well-known as the Leading professional recruitment Firm and trusted in the market.

HR1Vietnam Holdings with more than 100 professional consultants nationwide, specializes in recruiting professionals in different positions for multiple organizations around Vietnam and APAC, connects with highly qualified Candidates for specialists, mid to senior level and executive level positions.

HR1Vietnam Holdings is a one-stop dynamic HR services provider to support our Clients on every step of their way to grow.
 

HR1Vietnam Holdings

12 - 20 Triệu VNĐ

Long An

29/05/2025

HR1Vietnam Holdings

25 - 30 Triệu VNĐ

Tây Ninh

28/05/2025

HR1Vietnam Holdings

20 - 30 Triệu VNĐ

Bình Dương

28/05/2025

HR1Vietnam Holdings

Đến 35 Triệu VNĐ

Hồ Chí Minh

28/05/2025

HR1Vietnam Holdings

25 - 35 Triệu VNĐ

Bình Dương

28/05/2025

HR1Vietnam Holdings

Lương thỏa thuận

Bắc Ninh

28/05/2025

HR1Vietnam Holdings

40 - 45 Triệu VNĐ

Hồ Chí Minh

26/05/2025

HR1Vietnam Holdings

Đến 30 Triệu VNĐ

Hồ Chí Minh

26/05/2025

HR1Vietnam Holdings

2000 - 2500 USD

Hồ Chí Minh, Hà Nội

26/05/2025

HR1Vietnam Holdings

20 - 30 Triệu VNĐ

Hồ Chí Minh

26/05/2025

HR1Vietnam Holdings

Đến 35 Triệu VNĐ

Hồ Chí Minh

22/05/2025

HR1Vietnam Holdings

Đến 48 Triệu VNĐ

Bắc Giang, Bắc Ninh

21/05/2025

HR1Vietnam Holdings

Lương thỏa thuận

Bình Dương

20/05/2025

HR1Vietnam Holdings

20 - 23 Triệu VNĐ

Tây Ninh

20/05/2025

HR1Vietnam Holdings

Đến 35 Triệu VNĐ

Bắc Ninh

19/05/2025

HR1Vietnam Holdings

15 - 20 Triệu VNĐ

Hồ Chí Minh

19/05/2025

HR1Vietnam Holdings

Đến 1500 USD

Hồ Chí Minh

19/05/2025

HR1Vietnam Holdings

Đến 25 Triệu VNĐ

Hà Nội

19/05/2025

HR1Vietnam Holdings

1500 - 2500 USD

Tiền Giang

19/05/2025

HR1Vietnam Holdings

Đến 25 Triệu VNĐ

Hà Nội

19/05/2025