Tiếng Việt
English
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Salary:20 - 28 Million VNĐ
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Experience:Over 2 year(s)
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Job type:Permanent
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Level:Experienced / Junior
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Work location:
Job Description
- Manage email volume and encourage customers to use digital channels.
- Respond to client requests via email within the target turnaround time (TAT).
- Test email systems and escalate any issues.
- Handle outbound calls and other communications as needed.
- Ensure timely resolution of customer requests.
- Write formal letters to customers.
- Communicate professionally with customers (phone, email, mail).
- Provide information on services to enhance customer relationships.
- Deliver excellent customer service.
- Identify and respond to customer needs.
- Handle customer complaints positively and assertively.
- Provide efficient service by resolving inquiries and complaints.
- Perform offline system maintenance as needed.
- Follow up on customer interactions and promises.
- Process financial entries and account adjustments when necessary.
- Complete other assigned tasks and reports.
Job Requirement
- Diploma or Degree in any field.
- Call center experience is a plus.
- Excellent interpersonal and communication skills (written and spoken English).
- Strong customer service orientation, teamwork skills, initiative, willingness to work under pressure, strong analytical skills, meticulousness, and the ability to multitask.
- Good understanding of banking products, services, and customers.
- Working knowledge of specialized products, systems, and services.
- Knowledge of internet usage and Microsoft Office Suite (email, Excel, Word, and fax).
- Excellent listening and comprehension skills.
- Assertiveness and ability to handle situations with limited information.
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Contact Center - Correspondence Officer
HR1Vietnam Holdings- 20 - 28 Million VNĐ
- Actived date: 13/01/2025
- Customer Service , Finance / Investment / Banking , Customer services and Call center
HR1Vietnam Holdings
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Company size:100 - 499
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Address:Lầu 8, tòa nhà số 28-34 Pasteur, Phường Sài Gòn, TP.Hồ Chí Minh, Hồ Chí Minh
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Website:www.hr1vietnam.com
HR1Vietnam Holdings has over 12 years of experience and has been nationally well-known as the Leading professional recruitment Firm and trusted in the market.
HR1Vietnam Holdings with more than 100 professional consultants nationwide, specializes in recruiting professionals in different positions for multiple organizations around Vietnam and APAC, connects with highly qualified Candidates for specialists, mid to senior level and executive level positions.
HR1Vietnam Holdings is a one-stop dynamic HR services provider to support our Clients on every step of their way to grow.
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