Job Description

Build, implement, and develop a comprehensive internal training system to ensure every employee becomes a brand ambassador who delivers a consistent, friendly, safe, and positive customer experience.

Act as a "strategic igniter" across the system, promoting a proactive learning culture and building sustainable workforce capability.

Comprehensive training strategy:

  • Develop a 360° learning ecosystem: Onboarding → Standardization → Regular Reinforcement → Advanced Training → Career Pathway.
  • Define clear training paths for all levels (TMs, Sup, RM, AM).
  • Work with HRM and OM to standardize and update SOP-based materials.

Design & execute training programs:

  • Design engaging, practical, and easy-to-apply training content.
  • Training programs include onboarding for new hires and scheduled reinforcement training sessions, applied to all employee levels.
  • Main content includes customer service, SOPs & Standard Operations, Safety – Hygiene – First Aid, Sales Skills, F&B Service Skills, Soft Skills, and Leadership for Supervisors & Managers.
  • Diversify formats: E-learning, in-person, gamification, storytelling.

Deliver – inspire - role model:

  • Deliver key training classes: onboarding, customer service, reinforcement.
  • Be a role model in customer service, communication, and positivity.
  • Adapt delivery to Gen Z learning behavior.

Training operations management:

  • Create and manage the master training calendar.
  • Track learner progress, results, and evaluations.
  • Issue internal certifications and digital badges.
  • Recognize and celebrate top learners.

Measure - improve - customer link:

  • Collect and analyze feedback (learners, leaders, CSAT/NPS).
  • Improve content based on real-world feedback.
  • Report training impact to the CEO regularly.

Succession & career pathway:

  • Design growth pathways for various roles.
  • Coach and develop internal talents.

Job Requirement

Education: University degree in HR, Education, Psychology, Business, or related fields.

Field of Study: Proficient in tools like PowerPoint, Canva, Google Suite, LMS, etc.

Experiences:

  • From 3-5 years' experience in training within F&B, retail, education, or service industries.
  • Strong facilitation and inspiring delivery skills.
  • Deep understanding of Gen Z learners.

Capabilities:

  • Passion for people development and a customer-oriented mindset.
  • Energetic, flexible, creative, and accountable.
  • Systematic, detail-oriented, and proactive.
  • Strong collaboration skills across departments.

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HR1Vietnam Holdings

  • Company size:
    100 - 499
  • Address:
    Lầu 8, tòa nhà số 28-34 Pasteur, Phường Sài Gòn, TP.Hồ Chí Minh, Hồ Chí Minh
  • Website:
    www.hr1vietnam.com

HR1Vietnam Holdings has over 12 years of experience and has been nationally well-known as the Leading professional recruitment Firm and trusted in the market.

HR1Vietnam Holdings with more than 100 professional consultants nationwide, specializes in recruiting professionals in different positions for multiple organizations around Vietnam and APAC, connects with highly qualified Candidates for specialists, mid to senior level and executive level positions.

HR1Vietnam Holdings is a one-stop dynamic HR services provider to support our Clients on every step of their way to grow.
 

HR1Vietnam Holdings

40 - 60 Million VNĐ

Hồ Chí Minh

14/08/2025

HR1Vietnam Holdings

To 20 Million VNĐ

Hà Nội

14/08/2025

HR1Vietnam Holdings

Negotiable Salary

Hải Dương

14/08/2025

HR1Vietnam Holdings

20 - 30 Million VNĐ

Hồ Chí Minh

14/08/2025

HR1Vietnam Holdings

To 10000 USD

Hồ Chí Minh, Hà Nội

12/08/2025

HR1Vietnam Holdings

To 50 Million VNĐ

Hồ Chí Minh, Hà Nội

12/08/2025

HR1Vietnam Holdings

25 - 35 Million VNĐ

Bình Dương

12/08/2025

HR1Vietnam Holdings

To 100 Million VNĐ

Bà Rịa - Vũng Tàu

12/08/2025

HR1Vietnam Holdings

30 - 50 Million VNĐ

Hà Nội

06/08/2025

HR1Vietnam Holdings

30 - 35 Million VNĐ

Bình Dương

06/08/2025

HR1Vietnam Holdings

60 - 80 Million VNĐ

Hồ Chí Minh

06/08/2025

HR1Vietnam Holdings

To 20 Million VNĐ

Hồ Chí Minh

06/08/2025

HR1Vietnam Holdings

Over 12 Million VNĐ

Phú Yên

06/08/2025

HR1Vietnam Holdings

30 - 40 Million VNĐ

Long An

06/08/2025