Job Description

Sales Execution & Account Expansion

• Consistently achieve or exceed revenue-based quotas by selling renewals, products, and services, and offering targeted upsell opportunities when applicable.
• Work within a dedicated territory for an established client to own and deliver accurate weekly, monthly, and quarterly sales forecasts.
• Manage external competitive pressures effectively and handle complex objections to retain existing accounts and win new customers.
• Manage a high volume of customer contacts through phone and email each day while ensuring a high level of professionalism during all interactions.

Customer Success & Product Adoption

• Develop and maintain a mastery of product knowledge and technical understanding to effectively assess client needs and requirements.
• Promote products and services successfully while guiding customers through strategic product adoption to accelerate their time to value.
• Analyze and utilize data to proactively identify and address at-risk customers and uncover new adoption opportunities.
• Independently resolve customer concerns and roadblocks, ensuring complete satisfaction and continuous product usage.

Collaboration & CRM Management

• Partner effectively and build strong business relationships with both internal and external stakeholders to ensure all customer expectations are met.
• Collaborate with cross-functional teams and management to continually optimize sales processes and internal systems.
• Maintain the Customer Relationship Management (CRM) system meticulously to ensure all relevant data is captured in a timely manner.

Job Requirement

Education & Qualifications

• Bachelor's degree is highly preferred.

Experience & Knowledge

• Minimum of 2 years of experience in a customer service or sales role.
• Prior success in achieving individual and team sales quotas and goals.
• Prior experience thriving in a high-volume calling environment.
• Strong working experience with Salesforce.com or a similar modern CRM platform.

Skills & Competencies

• Demonstrated ability to communicate effectively with customers in a fast-paced environment while developing positive, long-term relationships.
• Strong aptitude for learning and optimizing new technology, data analysis, and leveraging AI-powered tools to optimize workflows and drive results.
• Excellent knowledge of Microsoft Office programs and strong problem-solving skills.
• Well-developed emotional intelligence, including high levels of empathy and self-awareness to build rapport and navigate complex conversations.

Personality & Attitude

• Highly accountable, taking full ownership of the portfolio, commitments, and sales results.
• Proactive, coachable, and eager to integrate feedback to improve daily performance.
• Upholds high ethical standards with strong integrity in all work aspects.