Job Description

Quality Management System & Food Safety

• Develop and continuously improve the Quality & Food Safety Management System in accordance with BRCGS, HACCP, GMP, customer requirements, and company standards.
• Ensure all quality and food safety procedures, SOPs, specifications, forms, and records are updated and properly maintained.
• Monitor compliance with food safety programs including allergen control, traceability, pest control, sanitation, and mock recall.

Quality Control Operations & Supplier Quality

• Supervise quality inspection activities for incoming materials, in-process products, packaging, and finished goods.
• Review inspection results, quality records, and production documentation.
• Coordinate with Production, Warehouse, Planning, and related departments to resolve quality issues.
• Monitor non-conforming materials/products and ensure timely corrective actions.
• Review incoming material documentation including COA and specifications.
• Oversee sampling and inspection activities for incoming materials, manage supplier quality performance, participate in supplier evaluations, and follow up supplier corrective actions.

Audit, Compliance & CAPA

• Lead and coordinate internal audits, customer audits, and certification audits.
• Prepare audit documentation and ensure readiness for audits.
• Conduct Root Cause Analysis and Corrective and Preventive Actions.
• Monitor effectiveness and closure of audit findings and corrective actions.

Customer Complaint, Documentation & Reporting

• Investigate customer complaints and internal quality issues.
• Coordinate cross-functional teams to identify root causes and implement solutions.
• Prepare quality reports, trend analysis, and improvement recommendations.
• Drive continuous improvement initiatives to enhance product quality and food safety.
• Prepare technical documentation for new customer onboarding and customer requests.
• Support customer questionnaires, specifications, and compliance documentation.
• Prepare periodic quality and food safety reports for management review.

Team Management & Training

• Supervise, assign, and monitor daily activities of QC/QFS staff.
• Conduct training on GMP, HACCP, Food Safety, Quality Standards, SOPs, and company requirements.
• Develop team competency and support employee performance improvement.
• Monitor department KPIs and drive achievement of quality objectives.
• Directly manage a team of 10 QA/QC/QFS members.

Job Requirement

Education & Experience

• Bachelor’s Degree in Food Technology, Food Science, Biotechnology, or related fields.
• Minimum 5 years of experience in QA/QC or Food Safety within food manufacturing; experience in a supervisory or team leader role is preferred.

Skills & Competencies

• Good understanding of HACCP, GMP, BRCGS, and Food Safety Management Systems.
• Knowledge of Root Cause Analysis, CAPA, and internal auditing.
• Familiar with supplier management and customer complaint handling.
• Leadership and team management skills.
• Proficiency in Microsoft Office applications.
• Priority is given to candidates from the Cashew/Nuts industry; food manufacturing and agricultural product backgrounds may also be considered.

Language / Other Requirements

• Good English communication and writing skills.
• Must be willing to work mainly at the Ho Chi Minh office and regularly go to the factory to control quality, as the office and factory are in the same area.
• Reports to Profit Centre Head of Cashew Vietnam.

Personality & Attitude

• Quality-focused, detail-oriented, and compliance-driven.
• Able to lead QA/QC/QFS teams and coordinate cross-functionally with Production, Warehouse, Planning, suppliers, customers, and management.
• Strong ownership in food safety, audit readiness, corrective actions, and continuous improvement.
• Able to report critical quality and food safety issues to management in a timely manner.