Tiếng Việt
English
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Salary:35 - 38 Million VNĐ
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Experience:Over 2 year(s)
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Job type:Permanent
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Level:Team Leader / Supervisor
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Industry:
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Work location:
Job Description
- Motivate and strategize how the team will meet efficiency, productivity and consistency targets.
- Ability to understand the CTQ parameters that affect the process and work on them.
- Perform twice a month checkpoint on the analyst's performance using scorecards as a point of discussion.
- Chart a career development plan for the analysts and provide guidance on how to achieve personal and career goals.
- Elevate and escalate red flags to management on a duty of care perspective.
- Ensure that team schedules are communicated; leave requests are attended to and team attendance is monitored. Chronic absentees should be managed.
- Guarantee that base operational expectations and information security policies are enforced.
- Identify improvement opportunities in workflows and suggest solutions. Creating a culture of innovation.
- Facilitate team meetings and team huddles.
- Create an engaging and fun work atmosphere for the team.
- First point of escalation and clarification on HR-related matters and concerns.
- Courses correct non-performing metrics and analysts through root cause analysis and solid action planning.
- Perform monthly sit-down sessions to gather insights and innovation ideas.
- Execute administrative functions inside the team (i.e. time report reviews) and HR disciplinary actions (if needed).
- Ensure that SMEs are performing their duties and responsibilities.
Job Requirement
- Bachelor’s or Associate’s graduate with 2 years of working experience in management role
- Fluent in Japanese (N2/N1 certification)
- Flexible 24/7 environment
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Customer Service Team Leader (E-Commerce)
HR1Vietnam Holdings- 35 - 38 Million VNĐ
- Actived date: 12/01/2026
- Customer Service ,
HR1Vietnam Holdings
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Company size:100 - 499
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Address:Lầu 8, tòa nhà số 28-34 Pasteur, Phường Sài Gòn, TP.Hồ Chí Minh, Hồ Chí Minh
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Website:www.hr1vietnam.com
HR1Vietnam Holdings has over 12 years of experience and has been nationally well-known as the Leading professional recruitment Firm and trusted in the market.
HR1Vietnam Holdings with more than 100 professional consultants nationwide, specializes in recruiting professionals in different positions for multiple organizations around Vietnam and APAC, connects with highly qualified Candidates for specialists, mid to senior level and executive level positions.
HR1Vietnam Holdings is a one-stop dynamic HR services provider to support our Clients on every step of their way to grow.
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