Tuyển dụng Training & Quality Manager làm việc tại HR1Vietnam Holdings

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Mức lương:

Lương thỏa thuận
Kinh nghiệm:

Trên 3 năm
Hình thức:

Cố định
Cấp bậc:

Trưởng nhóm / Giám sát
Lĩnh vực:

Nhân sự
Nơi làm việc:

Hồ Chí Minh

Mô tả công việc

Responsible for managing team of QAs & Trainer
Data analysis and making designated reports/decks
Client & stakeholder managment
Participating in internal & external calibrations
Communication to heighten awareness and focusing on importance of positive customer experience
Making recommendations and driving improvement
Ensuring that internal policies, procedures, and compliance regulations are being followed
Reduce learning curve and help enhance product/process knowledge of new joiners.
Ensuring that internal policies, procedures, and compliance regulations are being followed

Yêu cầu công việc

At least 3 year experience in QA cum Trainer Manager for Call Center
Ensure quality based intervention
Ensure that Process quality and training is delivered effectively in the stipulated timelines
Evaluate process quality and take corrective actions which should be tangible
Evaluate effectiveness of T & D interventions
Improve calibration of QIC, SME and CSM within team
Provide crisp and specific feedback to Front Line Recruitment Teams on quality of new hires
Design and develop Quality framework
Ensure uniform quality of training being delivered by all training teams in line with client requirement
Interact and streamline channels of communications with other Functions and Clients

Ứng tuyển

HR1Vietnam Holdings

Quy mô công ty:

100 - 499
Địa chỉ:

12th Floor HDTC BUILDING, 36 Bui Thi Xuan Str., Ben Thanh Ward, Dist.1, HCM City, Hồ Chí Minh
Website:

www.hr1vietnam.com

HR1Vietnam Holdings has over 10 years of experience and has been nationally well-known as the Leading professional recruitment Firm and trusted in the market.

HR1Vietnam Holdings with more than 200 professional consultants nationwide, specializes in recruiting professionals in different positions for multiple organizations around Vietnam and APAC, connects with highly qualified Candidates for specialists, mid to senior level and executive level positions.

HR1Vietnam Holdings is a one-stop dynamic HR services provider to support our Clients on every step of their way to grow.

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