Mô tả công việc

  • Ensure all agents are achieving their daily KPIs in qualitative metrics.
  • Monitor scoring KPI statistics.
  • Isolate and identify areas of improvement on members' performance.
  • Monitor daily reports from the supervisor.
  • Provide leadership, guidance, and support to the team members.
  • Handle major incidents that cannot be resolved by agents.
  • Accept and process special requests from customers as per SOPs.
  • Manage recurring meetings with team(s) to review performance.
  • Manage routing and payment method enablement as per available inventory defined by SOPs.
  • Ensure all cases are solved within the required timeframe following the company's SOPs.

Yêu cầu công việc

  • Bachelor's degree or equivalent.
  • Fluent in English.
  • 1+ year of experience as a Customer Service Team Lead.
  • Knowledge of KPIs metric in CS Contact Center.
  • Demonstrated problem-solving skills, strategic and analytical capabilities.
  • Result-oriented, problem-solver, analytical skills, and customer-focused.
  • Disciplined and highly motivated to motivate and encourage the team for improvement.

Nice to Have:

  • Experience in BPO.
  • Experience in Tourism/Hospitality/Aviation/Accommodation.

Chú ý: Nếu bạn thấy tin tuyển dụng này có dấu hiệu lừa đảo hoặc thông tin không đúng, vui lòng phản ánh với chúng tôi.

HR1Vietnam Holdings

  • Quy mô công ty:
    100 - 499
  • Địa chỉ:
    Lầu 8, tòa nhà số 28-34 Pasteur, Phường Sài Gòn, TP.Hồ Chí Minh, Hồ Chí Minh
  • Website:
    www.hr1vietnam.com

HR1Vietnam Holdings has over 12 years of experience and has been nationally well-known as the Leading professional recruitment Firm and trusted in the market.

HR1Vietnam Holdings with more than 100 professional consultants nationwide, specializes in recruiting professionals in different positions for multiple organizations around Vietnam and APAC, connects with highly qualified Candidates for specialists, mid to senior level and executive level positions.

HR1Vietnam Holdings is a one-stop dynamic HR services provider to support our Clients on every step of their way to grow.
 

HR1Vietnam Holdings

20 - 30 Triệu VNĐ

Hồ Chí Minh

14/08/2025

HR1Vietnam Holdings

Đến 30 Triệu VNĐ

Hà Nội

14/08/2025

HR1Vietnam Holdings

Đến 10000 USD

Hồ Chí Minh, Hà Nội

12/08/2025

HR1Vietnam Holdings

Đến 50 Triệu VNĐ

Hồ Chí Minh, Hà Nội

12/08/2025

HR1Vietnam Holdings

25 - 35 Triệu VNĐ

Bình Dương

12/08/2025

HR1Vietnam Holdings

Đến 100 Triệu VNĐ

Bà Rịa - Vũng Tàu

12/08/2025

HR1Vietnam Holdings

30 - 50 Triệu VNĐ

Hà Nội

06/08/2025

HR1Vietnam Holdings

30 - 35 Triệu VNĐ

Bình Dương

06/08/2025

HR1Vietnam Holdings

60 - 80 Triệu VNĐ

Hồ Chí Minh

06/08/2025

HR1Vietnam Holdings

Đến 20 Triệu VNĐ

Hồ Chí Minh

06/08/2025

HR1Vietnam Holdings

Trên 12 Triệu VNĐ

Phú Yên

06/08/2025

HR1Vietnam Holdings

30 - 40 Triệu VNĐ

Long An

06/08/2025

HR1Vietnam Holdings

Trên 20 Triệu VNĐ

Hà Nội

06/08/2025

HR1Vietnam Holdings

Lương thỏa thuận

Bến Tre

31/07/2025

HR1Vietnam Holdings

30 - 35 Triệu VNĐ

Bình Dương

31/07/2025

HR1Vietnam Holdings

10 - 20 Triệu VNĐ

Hà Nội

31/07/2025

HR1Vietnam Holdings

Đến 40 Triệu VNĐ

Bắc Ninh, Hải Dương

31/07/2025