Mô tả công việc

Clinic Operations & Human Resources

• Coordinate with the Board of Directors to handle personnel policies, compensation, and benefits systems.
• Allocate work assignments and manage daily schedules effectively to ensure smooth business operations.
• Monitor performance and professional attitudes across all departments.
• Resolve internal conflicts, manage payroll, bonuses, and KPIs, and propose incentive schemes to motivate personnel.

Training & Development

• Guide staff on operational procedures, customer service standards, and medical safety protocols.
• Conduct professional skills training for technicians, consultants, and nursing staff.
• Build internal training materials and organize periodic training programs to elevate team capabilities.

Sales Growth & Business Strategy

• Establish and allocate sales targets while monitoring and analyzing revenue performance periodically.
• Supervise the implementation of product displays, cross-selling initiatives, and promotional activities.
• Propose improvements to the product and service portfolio and develop strategic plans for revenue growth.

Complaint & Crisis Management

• Receive and handle all customer complaints or incidents regarding services and products.
• Coordinate crisis communication responses and establish professional, effective reaction processes.

Compliance & Regulatory Affairs

• Prepare legal dossiers, host inspection delegations, and provide necessary explanations to government authorities.
• Monitor and ensure the implementation of recommendations and corrective actions following inspections.

Quality Control & R&D

• Inspect the quality of treatment services, consulting, and retail products.
• Establish service standards and maintain quality control at all customer touchpoints.
• Identify areas for improvement and propose operational enhancements.
• Collect customer feedback to propose the development of new products or service packages.
• Perform trials and evaluations for new services before official implementation.

Asset & Reporting Management

• Manage all medical assets and materials, optimizing the consumption of consumables.
• Perform periodic inventory checks to prevent loss and propose effective preservation methods.
• Compile detailed reports on sales, human resources, incidents, inventory, and marketing effectiveness.
• Analyze root causes of issues and propose effective solutions for improvement.

Yêu cầu công việc

Education & Qualifications

• Bachelor's Degree or higher in Business Administration, Healthcare Management, Hospital Management, Service Marketing, or Human Resource Management.

Experience & Knowledge

• Minimum of 2 to 3 years of professional experience in an equivalent position, preferably in the healthcare, aesthetic, or high-end service industries.
• Strong knowledge of healthcare operations and service quality management.
• Experience working directly with state inspection authorities and knowledge of the dermatology industry is considered a significant advantage.

Skills & Competencies

• Strong capability in team management, task delegation, and staff training.
• Excellent communication, customer care, and crisis management skills.
• Proficiency in analyzing business data and service quality metrics.

Personality & Attitude

• Honest, highly responsible, and capable of working effectively under high work pressure.
• Proactive, continuous improvement mindset with a strong spirit of customer service.