Tiếng Việt
English
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Mức lương:Đến 44 Triệu VNĐ
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Kinh nghiệm:Từ 4 Năm
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Hình Thức:Cố định
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Cấp bậc:Trưởng phòng
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Nơi Làm Việc:
Mô tả công việc
Operations & Service-Level Management
- Manage daily operations and ensure timely SLA delivery.
- Maintain high employee and customer satisfaction.
- Organize resources, set goals, implement strategies, and oversee operational reporting.
- Follow the agreed governance, escalation, and communication plans.
Team Leadership & Workforce Management
- Coach and mentor Team Leaders to improve team management and performance.
- Ensure employees meet established job-performance standards.
- Manage staffing schedules, attendance, leave arrangements, and the buddy system.
- Support the recruitment, induction, training, appraisal, and retention of Team Leaders and Managers.
Client Management & Process Improvement
- Build and maintain strong relationships with clients and internal stakeholders.
- Conduct weekly and monthly client meetings to review expectations and operational updates.
- Monitor employee and client satisfaction scores and address issues promptly.
Yêu cầu công việc
Education & Experience
- Bachelor’s degree in Operations Management or a related field.
- At least 4 years of professional experience in operations management or customer service within a call center environment.
Skills & Competencies
- Strong operations, workforce, performance, and SLA management skills.
- Effective written and verbal communication skills.
- Strong coaching, mentoring, stakeholder-management, and problem-solving abilities.
- Excellent customer-service and quality orientation.
- Ability to manage client expectations, operational reports, escalations, and continuous-improvement initiatives.
Language / Other Requirements
- Japanese proficiency at JLPT N2 or N1 level.
- English proficiency is required.
- Able to work in a flexible 24/7 operating environment.
- Able to work effectively under pressure.
Personality & Attitude
- Professional and process-oriented.
- Responsible, proactive, and results-driven.
- Customer-focused and committed to service quality.
- Able to maintain operational discipline and build strong working relationships.
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HR1Vietnam Holdings
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Quy mô công ty:100 - 499
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Địa chỉ:Lầu 8, tòa nhà số 28-34 Pasteur, Phường Sài Gòn, TP.Hồ Chí Minh, Hồ Chí Minh
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Website:www.hr1vietnam.com
HR1Vietnam Holdings has over 12 years of experience and has been nationally well-known as the Leading professional recruitment Firm and trusted in the market.
HR1Vietnam Holdings with more than 100 professional consultants nationwide, specializes in recruiting professionals in different positions for multiple organizations around Vietnam and APAC, connects with highly qualified Candidates for specialists, mid to senior level and executive level positions.
HR1Vietnam Holdings is a one-stop dynamic HR services provider to support our Clients on every step of their way to grow.
25 - 35 Triệu VNĐ
Hồ Chí Minh
12/08/2026
Công việc mới
25 - 35 Triệu VNĐ
Hồ Chí Minh
12/08/2026