Mô tả công việc

Operational effectiveness and control

• Oversees operational performance, i.e., cost, business outcomes and operational & AFC risk. Leverage best practices and operational efficiencies across the AFC processes (e.g., Ongoing Review, Review of Business Relationships/ Exit Management, Name Screening)
• Ensures consistent translation, application and fulfilment of the policies, ensures SLAs are met and backlogs are remediated in a timely manner, manages operating metrics. Drives team productivity across the various AML controls (Ongoing Review, Exit Management, Name Screening)
• Continuously reviews existing processes for opportunities to improve effectiveness and efficiency. Manages the effective communication and execution of the strategy
• Improves allocation of resources and realises synergistic opportunities for the function (especially within the centralised Name Screening capability)
• Reviews audit reports, compliance reviews, and QA reports and take appropriate action regarding any significant findings

Stakeholder engagement

• Coordinates with Group Retail Management, and works with respective country stakeholders, to align and execute an appropriate vision and long-term strategy that proactively addresses changes in the industry, company and regulatory environment
• Maintains ongoing communication with Compliance to ensure any impact on the AFC operations team is planned for
• Stays informed about changes in regulations and engages Compliance for implementation support
• Implements technology for AFC Operations with the collaboration with IT against the strategy
• Provides timely updates on ongoing activities including significant plans, progress, issues and successes to relevant stakeholders
• Establishes effective reporting disciplines and provides reports and presentations to senior management on significant issues

Leadership and capacity managemen

• Manages the AFC Ops Department, including defining individual roles/responsibilities/goals; hiring; promotions; performance reviews etc. Ensures staff concerns are addressed and team members are given career advancement opportunities in order to maintain high morale and limit attrition
• Defines and delivers strategy for AFC Operations effectively and efficiently with adequate governance around risk and cost
• Establishes and leads an effective, high performing team through communication, performance management, and development planning and reward/recognition practices
• Monitors capacity and identifies skills / knowledge gaps to ensure the Team has the required training, skills, experience and capacity

Yêu cầu công việc

• Minimum 5 years experience in banking operations and anti-financial crime and at a peer institution
• Strong domain knowledge in AML/CFT/Sanctions
• Strong experience in managing banking operations and driving operational excellence (incl. managing a large team including budgets, people strategy and driving efficiency and effectiveness gains)
• Experience engaging with and influencing Senior Management on financial crime and operational issues
• Exceptional interpersonal, communication and stakeholder management skills
• A proven track record of building and leading high performing teams including experience of identifying, developing, and retaining future leaders and able to engender a sense of shared accountability