Job Description

Client Communication & Account Support

• Monitor overall account health, including customer satisfaction and potential business risks, from a business perspective, under the direction of Account Managers.
• Support upsell and expansion opportunities by capturing new requirements from ongoing projects and coordinating with internal teams to prepare proposals or quotations for clients, under the direction of Direct Manager.
• Support ongoing account communication and relationship maintenance activities.
• This role supports account activities and does not independently own client accounts or revenue targets.

Presales Support

• Summarize client meetings into clear meeting minutes and internal requirement documents.
• Help identify and structure business pain points, objectives, and requirements from client discussions.
• Coordinate with presales, PMs, and technical teams to support proposal and quotation preparation.
• Assist in preparing proposal documents, company profiles, and presentation materials when needed.

Project Coordination Support

• Support project kick-off meetings and ongoing coordination between clients and internal teams when required.
• Help track project progress from a business perspective and report any risks to Account Managers.
• Assist in gathering feedback from clients during projects to support continuous improvement.
• Reporting & Documentation
• Maintain accurate records of client communications, requirements, and project details.
• Prepare weekly/monthly reports on account status and presales activities for management review.
• Ensure all documentation is organized and accessible in company systems.

Job Requirement

• Bachelor's degree in Business Administration, International Relations, or related field.
• 1-3 years of experience in sales support, presales, account management, or related roles.
• Experience working with Japanese clients or in Japanese companies is highly preferred.
• Strong business acumen and ability to understand client needs from a business perspective.
• Excellent logical thinking and documentation skills – able to structure complex information clearly.
• Good communication skills in English; Japanese language proficiency (N3 or above) is a plus.
• Proficiency in MS Office (Word, Excel, PowerPoint) for document and presentation preparation.
• Ability to work in a fast-paced environment and coordinate with multiple teams.