Mô tả công việc

Operations:

  • Support the Operations Manager (OM) in daily operations.
  • Manage the team to achieve KPIs and maintain quality.
  • Report performance issues and updates to the OM.
  • Conduct quality control in collaboration with QA.
  • Provide training and coaching to team members.
  • Be flexible with daily tasks.
  • Review and provide feedback on SOPs and processes.
  • Identify process gaps and offer solutions to improve agent performance.
  • Design and implement new and improved processes to enhance KPIs, customer experience, and efficiency.
  • Forecast workload volume and plan for peak periods.
  • Identify and mitigate risks, providing immediate action plans during incidents.

Team Development:

  • Foster teamwork within the team.

Client Relationship:

  • Coordinate with other teams and departments to achieve business goals.

Yêu cầu công việc

  • College degree.
  • Good English language skills.
  • At least 4 years of experience in team management.
  • At least 2 years of experience in a supervisory role.
  • Ability to multitask and stay organized.

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HR1Vietnam Holdings

  • Quy mô công ty:
    100 - 499
  • Địa chỉ:
    8th Floor, 28-34 Pasteur, Nguyen Thai Binh Ward, District 1, Ho Chi Minh City, Hồ Chí Minh
  • Website:
    www.hr1vietnam.com

HR1Vietnam Holdings has over 12 years of experience and has been nationally well-known as the Leading professional recruitment Firm and trusted in the market.

HR1Vietnam Holdings with more than 100 professional consultants nationwide, specializes in recruiting professionals in different positions for multiple organizations around Vietnam and APAC, connects with highly qualified Candidates for specialists, mid to senior level and executive level positions.

HR1Vietnam Holdings is a one-stop dynamic HR services provider to support our Clients on every step of their way to grow.
 

HR1Vietnam Holdings

26 - 32 Triệu VNĐ

Đồng Nai

29/04/2025

HR1Vietnam Holdings

12 - 20 Triệu VNĐ

Hồ Chí Minh

29/04/2025

HR1Vietnam Holdings

Lương thỏa thuận

Hồ Chí Minh

29/04/2025

HR1Vietnam Holdings

20 - 30 Triệu VNĐ

Hồ Chí Minh

25/04/2025

HR1Vietnam Holdings

Trên 20 Triệu VNĐ

Hồ Chí Minh

25/04/2025

HR1Vietnam Holdings

20 - 30 Triệu VNĐ

Hà Nội, Đà Nẵng

24/04/2025

HR1Vietnam Holdings

15 - 20 Triệu VNĐ

Hưng Yên

24/04/2025

HR1Vietnam Holdings

Đến 30 Triệu VNĐ

Hồ Chí Minh

24/04/2025

HR1Vietnam Holdings

Lương thỏa thuận

Hà Nội

23/04/2025

HR1Vietnam Holdings

Lương cạnh tranh

Đồng Nai

23/04/2025

HR1Vietnam Holdings

3000 - 5000 USD

Hồ Chí Minh

23/04/2025

HR1Vietnam Holdings

Đến 50 Triệu VNĐ

Bắc Ninh, Bình Dương, Hải Dương

23/04/2025

HR1Vietnam Holdings

25 - 35 Triệu VNĐ

Long An

22/04/2025

HR1Vietnam Holdings

Lương thỏa thuận

Hồ Chí Minh

21/04/2025

HR1Vietnam Holdings

Lương thỏa thuận

Hồ Chí Minh

21/04/2025

HR1Vietnam Holdings

Lương thỏa thuận

Hồ Chí Minh

21/04/2025

HR1Vietnam Holdings

22 - 30 Triệu VNĐ

Hồ Chí Minh

21/04/2025