Mô tả công việc

Operations:

  • Support the Operations Manager (OM) in daily operations.
  • Manage the team to achieve KPIs and maintain quality.
  • Report performance issues and updates to the OM.
  • Conduct quality control in collaboration with QA.
  • Provide training and coaching to team members.
  • Be flexible with daily tasks.
  • Review and provide feedback on SOPs and processes.
  • Identify process gaps and offer solutions to improve agent performance.
  • Design and implement new and improved processes to enhance KPIs, customer experience, and efficiency.
  • Forecast workload volume and plan for peak periods.
  • Identify and mitigate risks, providing immediate action plans during incidents.

Team Development:

  • Foster teamwork within the team.

Client Relationship:

  • Coordinate with other teams and departments to achieve business goals.

Yêu cầu công việc

  • College degree.
  • Good English language skills.
  • At least 4 years of experience in team management.
  • At least 2 years of experience in a supervisory role.
  • Ability to multitask and stay organized.

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HR1Vietnam Holdings

  • Quy mô công ty:
    100 - 499
  • Địa chỉ:
    8th Floor, 28-34 Pasteur, Nguyen Thai Binh Ward, District 1, Ho Chi Minh City, Hồ Chí Minh
  • Website:
    www.hr1vietnam.com

HR1Vietnam Holdings has over 12 years of experience and has been nationally well-known as the Leading professional recruitment Firm and trusted in the market.

HR1Vietnam Holdings with more than 100 professional consultants nationwide, specializes in recruiting professionals in different positions for multiple organizations around Vietnam and APAC, connects with highly qualified Candidates for specialists, mid to senior level and executive level positions.

HR1Vietnam Holdings is a one-stop dynamic HR services provider to support our Clients on every step of their way to grow.
 

HR1Vietnam Holdings

Đến 35 Triệu VNĐ

Hồ Chí Minh

22/05/2025

HR1Vietnam Holdings

Đến 48 Triệu VNĐ

Bắc Giang, Bắc Ninh

21/05/2025

HR1Vietnam Holdings

Lương thỏa thuận

Bình Dương

20/05/2025

HR1Vietnam Holdings

20 - 23 Triệu VNĐ

Tây Ninh

20/05/2025

HR1Vietnam Holdings

Đến 35 Triệu VNĐ

Bắc Ninh

19/05/2025

HR1Vietnam Holdings

15 - 20 Triệu VNĐ

Hồ Chí Minh

19/05/2025

HR1Vietnam Holdings

Đến 1500 USD

Hồ Chí Minh

19/05/2025

HR1Vietnam Holdings

Đến 25 Triệu VNĐ

Hà Nội

19/05/2025

HR1Vietnam Holdings

1500 - 2500 USD

Tiền Giang

19/05/2025

HR1Vietnam Holdings

Đến 25 Triệu VNĐ

Hà Nội

19/05/2025

HR1Vietnam Holdings

20 - 30 Triệu VNĐ

Bắc Ninh

19/05/2025

HR1Vietnam Holdings

20 - 30 Triệu VNĐ

Hồ Chí Minh

15/05/2025

HR1Vietnam Holdings

30 - 35 Triệu VNĐ

Hồ Chí Minh

15/05/2025

HR1Vietnam Holdings

20 - 30 Triệu VNĐ

Hồ Chí Minh

15/05/2025

HR1Vietnam Holdings

25 - 30 Triệu VNĐ

Tây Ninh

15/05/2025

HR1Vietnam Holdings

Đến 40 Triệu VNĐ

Hà Nội

15/05/2025

HR1Vietnam Holdings

Đến 50 Triệu VNĐ

Hà Nội

15/05/2025

HR1Vietnam Holdings

Đến 40 Triệu VNĐ

Hồ Chí Minh

14/05/2025

HR1Vietnam Holdings

Trên 19 Triệu VNĐ

Hồ Chí Minh

14/05/2025

HR1Vietnam Holdings

12 - 22 Triệu VNĐ

Hà Nội

13/05/2025