Tiếng Việt
English
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Salary:17 - 25 Million VNĐ
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Experience:2 - 4 year(s)
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Job type:Permanent
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Level:Team Leader / Supervisor
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Industry:
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Work location:
Job Description
Operations:
- Support the Operations Manager (OM) in daily operations.
- Manage the team to achieve KPIs and maintain quality.
- Report performance issues and updates to the OM.
- Conduct quality control in collaboration with QA.
- Provide training and coaching to team members.
- Be flexible with daily tasks.
- Review and provide feedback on SOPs and processes.
- Identify process gaps and offer solutions to improve agent performance.
- Design and implement new and improved processes to enhance KPIs, customer experience, and efficiency.
- Forecast workload volume and plan for peak periods.
- Identify and mitigate risks, providing immediate action plans during incidents.
Team Development:
- Foster teamwork within the team.
Client Relationship:
- Coordinate with other teams and departments to achieve business goals.
Job Requirement
- College degree.
- Good English language skills.
- At least 4 years of experience in team management.
- At least 2 years of experience in a supervisory role.
- Ability to multitask and stay organized.
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- 17 - 25 Million VNĐ
- Actived date: 26/11/2024
- Consulting - Operations , Customer Service , IT - Internet / Services
HR1Vietnam Holdings
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Company size:100 - 499
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Address:Lầu 8, tòa nhà số 28-34 Pasteur, Phường Sài Gòn, TP.Hồ Chí Minh, Hồ Chí Minh
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Website:www.hr1vietnam.com
HR1Vietnam Holdings has over 12 years of experience and has been nationally well-known as the Leading professional recruitment Firm and trusted in the market.
HR1Vietnam Holdings with more than 100 professional consultants nationwide, specializes in recruiting professionals in different positions for multiple organizations around Vietnam and APAC, connects with highly qualified Candidates for specialists, mid to senior level and executive level positions.
HR1Vietnam Holdings is a one-stop dynamic HR services provider to support our Clients on every step of their way to grow.
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