Tuyển dụng Technical Support Engineer – Dynamics Project (PP) làm việc tại HR1Vietnam Holdings

Tìm công việc phù hợp với bạn!
Hướng dẫn tìm kiếm

Mức lương:

800 - 1200 USD
Kinh nghiệm:

Trên 1 năm
Hình thức:

Cố định
Cấp bậc:

Chuyên viên
Lĩnh vực:

CNTT - Mạng / Dịch vụ , CNTT - Phần cứng , CNTT - Phần mềm
Nơi làm việc:

Hồ Chí Minh

Mô tả công việc

- Reviews issues and contacts customers to understand issues. Ensure customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, performance traces) to help resolve customer issues.
- Resolves or escalates multiple and varied customer issues. Documents technical work and research.
- Analyzes problems and develops solutions to meet customer needs using log analysis and other proprietary tools.
- Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues. Readiness
- Attends readiness trainings and non-technical trainings to ensure that they become proficient in support topics. Product/Process Improvement
- Provides feedback to improve products to more senior engineers or technical advisors.
- Identifies potential defects and escalates to more senior engineers to resolve.
- Uses automated tools to deliver solutions for a wide range of issues. Provides feedback on how to improve automated tools.
- Follows processes provided by the business.
- Attends case triage meetings and/or case discussions to collaborate and share ideas to resolve
problems.

Yêu cầu công việc

- Bachelor's degree in computing science or an IT-related field or has a strong interest in IT field and self-learned computer language and basics.
- Demonstrate strong customer service attributes.

- Exhibit analysis, problem resolution, judgement and decision-making skills in order to assist customer with their technical issue.
- Experience managing and maintaining SQL server or other front end technical field is required.
- Past experience of support professional in IT field or IT technical Consultant will add extra
points.

- English Language: confident in reading, writing and speaking

Ứng tuyển

Tìm công việc phù hợp với bạn! Hướng dẫn tìm kiếm

Mô tả công việc

Yêu cầu công việc

Việc làm tương tự

Tìm công việc phù hợp với bạn!
Hướng dẫn tìm kiếm