Mô tả công việc

Critical responsibilities and skills

• Strong understanding of the client service process – to include:
• Greeting the client
• Answering the phone
• Assisting the client in completing all necessary documents
• Assisting the client in making an appointment
• Answering any questions the patient/ client might have
• Maintain close association with Japanese nurse on all issues related to the Japanese service in the clinic.

Computer literacy– to include:

• Admitting new patients to the system
• Allocating appointments in the Clinic Management System

General administrative skills– to include:

• Assisting with filing &photocopying
• Processing invoices

CUSTOMER SERVICE

• To work with all members of the Customer Service Representative team to establish, promote and maintain effective customer service
• To handle customer complaints and ensure a swift response is given within 48 hours with guidance from the Customer Service Representative Supervisor or Customer Service Executive.
• To assist the client by keeping the client informed throughout their time in the clinic and maintaining their comfort e.g. offering tea & coffee, greeting the client on entry to the clinic.
• To ensure that the highest standard of customer service is provided in full accordance with both the company and clinic standard operating policies and procedures (POP)
• To be available from time to time to mix with the Japanese community

Yêu cầu công việc

Required Competencies (Critical behaviours necessary to successfully perform the job)

• Customer focused with good customer-handling skills.
• Quality focused
• Compassion
• Empathy

• Attention to detail and a problem solving approach.
• Ability to interact with various cultures and all levels in a multinational environment.
• Ability to analyse / solve problems in a fast paced environment. 

• Ability to demonstrate a professional manner at all times
• Ability to demonstrate friendly, tactful attitude and empathy to patients.
• Ability to show initiative
• To be punctual and ensure good attendance.
• To ensure a neat and clean personal appearance.

• To comply with the Raffles Medical  policy (POP) regarding uniforms
• Flexibility

Required Work Experience (Brief description of the job-related experience needed to perform the job)

• At least two years’ experience working in a client services position

Required Qualifications (Brief description of the educational background needed to perform the job)

• Diploma or Bachelor Degree or country equivalent.

• Post Graduate qualifications an advantage but not essential

Required Languages (Brief description of the language skills needed to perform the job)

• Proficient in Japanese and English.

Địa chỉ: 285B Điện Biên Phủ, P Võ Thị Sáu, Quận 3, Thành phố Hồ Chí Minh, Việt Nam