Mô tả công việc

Business & Customer Management

• Understand and cascade sales strategy from the sales management team to direct reports.
• Plan and implement sales activities monthly, quarterly, and yearly to obtain sales targets (sales volume, turnover, and account coverage).
• Cooperate with the Marketing team to prepare and implement activations to penetrate new accounts/channels and maintain key brand equity.
• Consult the direct manager on sales plans and client performance.
• Complete all reports accurately and timely.
• Foster relationships with existing and potential partners, especially via business entertainment events.
• Ensure the highest level of customer service when handling customer queries and complaints.

Account Management

• Work with the Regional Team in negotiating and developing master contracts with key accounts operating as a Group.
• Keep searching for and expanding the key accounts network within Vietnam.

Receivables Management

• Implement and supervise the timely collection of receivables.
• Propose solutions for overdue debts.
• Expense and Investment Management
• Control the efficiency of operating expenses and customer investments in the assigned area.
• Balance expenses and revenue.

Business Information & Intelligence

• Update monthly market information and sales reports to the Head of the Region.
• Coordinate with the Commercial Planning Team to ensure periodical/ad-hoc sales reports and market intelligence/insights relating to the region are available for the Board of Management with accurate data.

Customer Development and Maintenance

• Plan and implement visits to customers' sites.
• Handle and respond to customers' inquiries and complaints.
• Organize and implement the development and maintenance of close bonds with customers.

Customer Profile Management

• Update customer information.
• Categorize customers.
• Archive data (sales, business contracts, etc.).

Process Development and Improvement

• Inspect existing processes and develop more internal procedures to sustain good customer service.
• Establish and implement initiatives to improve work processes to enhance job efficiency.
• Supervise the use of the company's assets in the most cost-saving manner.

Cross-Department Coordination

• Coordinate with other departments to supply products in a timely manner.

People Management

• Propose the development of successional employees.
• Evaluate job results and employees' performance on a periodical basis.
• Supervise employees' daily tasks.
• Recommend employee incentives or penalties.
• Conduct internal training on products and work processes.
• Develop employees' sales skills.

Yêu cầu công việc

Education & Qualifications

• Bachelor's degree in Business Administration, Economics, Marketing, or related fields.

Experience & Knowledge

• Minimum 5 years of experience in Sales, preferably in the FMCG or Alcohol/Beverage industry.
• Experience in On-Trade channel management is a strong advantage.
• Proven track record of achieving sales targets and managing key accounts.
• Knowledge of the Central region market.

Skills & Competencies

• Strong leadership and people management skills.
• Excellent negotiation and communication skills.
• Analytical and data-driven mindset.
• Proficient in English (both written and spoken).
• Proficient in MS Office (Word, Excel, PowerPoint).
• Ability to work under pressure and travel frequently.

Personality & Attitude

• Result-oriented, proactive, and adaptable.
• High level of integrity and professionalism.
• Customer-centric mindset.