Tiếng Việt
English
-
Salary:To 18 Million VNĐ
-
Experience:Over 2 year(s)
-
Job type:Permanent
-
Level:Experienced / Junior
-
Industry:
-
Work location:
Job Description
- Ensure Quality Monitoring is performed to improve overall quality performance per project standards.
- Provide feedback & coaching based on QA audits, complaints, and seller satisfaction to improve communication & quality.
- Train CSRs on soft skills, call/ticket handling, and communication; deliver training for new processes/scope changes.
- Report & analyze quality progress; ensure correct tagging of contact reason categories.
- Generate/update processes & guidelines for CSR adherence.
- Perform root-cause analysis and design action plans.
- Manage BPO performance to achieve KPIs: Productivity, CSAT, CQM
Job Requirement
- ≥ 2 years of experience developing & implementing QA programs in a call center.
- Proven ability to gain frontline buy-in, deliver performance feedback, and drive calibrations to QA requirements.
- Preferable: experience in flight/hotel/tourism.
- Strong Microsoft Office (Word/Excel/PowerPoint/Google Drive).
- Strong reporting & presentation skills.
- Good English communication.
- Excellent soft skills: oral & written communication, active listening, time management, multitasking, adaptability, organization & prioritization, data analysis & trend identification...
Notice: If you find this job posting to be fraudulent or containing incorrect information, please report it to us.
Quality Assurance Urgent Job HOT
HR1Vietnam Holdings- To 18 Million VNĐ
- Actived date: 22/01/2026
- Quality Control (QA / QC)
HR1Vietnam Holdings
-
Company size:100 - 499
-
Address:Lầu 8, tòa nhà số 28-34 Pasteur, Phường Sài Gòn, TP.Hồ Chí Minh, Hồ Chí Minh
-
Website:www.hr1vietnam.com
HR1Vietnam Holdings has over 12 years of experience and has been nationally well-known as the Leading professional recruitment Firm and trusted in the market.
HR1Vietnam Holdings with more than 100 professional consultants nationwide, specializes in recruiting professionals in different positions for multiple organizations around Vietnam and APAC, connects with highly qualified Candidates for specialists, mid to senior level and executive level positions.
HR1Vietnam Holdings is a one-stop dynamic HR services provider to support our Clients on every step of their way to grow.
Negotiable Salary
Đồng Nai
16/01/2026
Similar Jobs