Tiếng Việt
English
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Salary:16 - 20 Million VNĐ
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Experience:Over 1 year(s)
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Job type:Permanent
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Level:Experienced / Junior
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Work location:
Job Description
- Monitor, evaluate, and/or audit a sampling of inbound and/or outbound calls and other contact methods, including chat and email.
- Report evaluation results to appropriate Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners).
- Participate in calibration sessions/call listening sessions with Quality Leadership staff, Operations, Program Management, and clients.
- Participate in internal quality audits of existing processes to determine process control, efficiencies, and recommend changes.
- Maintain strong program knowledge; understand client products, services, and program strategies.
- Participate in quality task forces with Business stakeholders.
- Meet departmental productivity requirements (e.g., number of calls monitored, emails evaluated).
- Complete phone time to stay current on programs (as applicable).
- Contribute to maintaining forms and legends documents.
- Support management's focus on reviewing key drivers, metrics, and operational processes that influence Balanced Scorecards and profitability goals.
Job Requirement
- Chinese Language (Mandarin/Cantonese) fluency in work (HSK5 and above).
- English communication skills.
- Experience in audit/check sample.
- Coaching/training skills.
- Customer service mindset.
- Openness to all industries.
- Technical knowledge is not a must (training provided).
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- 16 - 20 Million VNĐ
- Actived date: 21/04/2025
- Consulting - Operations , Quality Control (QA / QC) , Customer services and Call center
HR1Vietnam Holdings
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Company size:100 - 499
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Address:8th Floor, 28-34 Pasteur, Nguyen Thai Binh Ward, District 1, Ho Chi Minh City, Hồ Chí Minh
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Website:www.hr1vietnam.com
HR1Vietnam Holdings has over 12 years of experience and has been nationally well-known as the Leading professional recruitment Firm and trusted in the market.
HR1Vietnam Holdings with more than 100 professional consultants nationwide, specializes in recruiting professionals in different positions for multiple organizations around Vietnam and APAC, connects with highly qualified Candidates for specialists, mid to senior level and executive level positions.
HR1Vietnam Holdings is a one-stop dynamic HR services provider to support our Clients on every step of their way to grow.
Negotiable Salary
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