Job Description

  • Monitor, evaluate, and/or audit a sampling of inbound and/or outbound calls and other contact methods, including chat and email.
  • Report evaluation results to appropriate Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners).
  • Participate in calibration sessions/call listening sessions with Quality Leadership staff, Operations, Program Management, and clients.
  • Participate in internal quality audits of existing processes to determine process control, efficiencies, and recommend changes.
  • Maintain strong program knowledge; understand client products, services, and program strategies.
  • Participate in quality task forces with Business stakeholders.
  • Meet departmental productivity requirements (e.g., number of calls monitored, emails evaluated).
  • Complete phone time to stay current on programs (as applicable).
  • Contribute to maintaining forms and legends documents.
  • Support management's focus on reviewing key drivers, metrics, and operational processes that influence Balanced Scorecards and profitability goals.

Job Requirement

  • Chinese Language (Mandarin/Cantonese) fluency in work (HSK5 and above).
  • English communication skills.
  • Experience in audit/check sample.
  • Coaching/training skills.
  • Customer service mindset.
  • Openness to all industries.
  • Technical knowledge is not a must (training provided).

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HR1Vietnam Holdings

  • Company size:
    100 - 499
  • Address:
    Lầu 8, tòa nhà số 28-34 Pasteur, Phường Sài Gòn, TP.Hồ Chí Minh, Hồ Chí Minh
  • Website:
    www.hr1vietnam.com

HR1Vietnam Holdings has over 12 years of experience and has been nationally well-known as the Leading professional recruitment Firm and trusted in the market.

HR1Vietnam Holdings with more than 100 professional consultants nationwide, specializes in recruiting professionals in different positions for multiple organizations around Vietnam and APAC, connects with highly qualified Candidates for specialists, mid to senior level and executive level positions.

HR1Vietnam Holdings is a one-stop dynamic HR services provider to support our Clients on every step of their way to grow.
 

HR1Vietnam Holdings

30 - 40 Million VNĐ

Cần Thơ

09/09/2025

HR1Vietnam Holdings

40 - 50 Million VNĐ

Cần Thơ

09/09/2025

HR1Vietnam Holdings

To 25 Million VNĐ

Bà Rịa - Vũng Tàu

09/09/2025

HR1Vietnam Holdings

To 25 Million VNĐ

Bà Rịa - Vũng Tàu

09/09/2025

HR1Vietnam Holdings

1400 - 1600 USD

Bà Rịa - Vũng Tàu

09/09/2025

HR1Vietnam Holdings

1400 - 1600 USD

Bà Rịa - Vũng Tàu

09/09/2025

HR1Vietnam Holdings

90 - 110 Million VNĐ

Hồ Chí Minh

09/09/2025

HR1Vietnam Holdings

30 - 35 Million VNĐ

Hồ Chí Minh

09/09/2025

HR1Vietnam Holdings

To 20 Million VNĐ

Hồ Chí Minh

09/09/2025

HR1Vietnam Holdings

20 - 35 Million VNĐ

Hồ Chí Minh

08/09/2025

HR1Vietnam Holdings

20 - 30 Million VNĐ

Hà Nội

08/09/2025

HR1Vietnam Holdings

To 35 Million VNĐ

Hà Nội

04/09/2025

HR1Vietnam Holdings

To 25 Million VNĐ

Hà Nội

04/09/2025

HR1Vietnam Holdings

35 - 45 Million VNĐ

Bà Rịa - Vũng Tàu

04/09/2025

HR1Vietnam Holdings

Negotiable Salary

Hồ Chí Minh

03/09/2025

HR1Vietnam Holdings

Negotiable Salary

Hồ Chí Minh

28/08/2025

HR1Vietnam Holdings

40 - 50 Million VNĐ

Long An

28/08/2025