Job Description

Operations & After-Sales Coordination

• Coordinate daily activities across Sales, Purchasing, Warehouse, Logistics, and Technical Service.
• Monitor order fulfillment, delivery, and installation schedules.
• Resolve operational bottlenecks and follow up overdue cases.
• Manage installation, maintenance, warranty, and repair requests.
• Ensure work orders are assigned, tracked, and closed within agreed service levels.

Purchasing, Spare Parts & Warehouse Management

• Coordinate spare-parts procurement, supplier delivery schedules, and critical parts availability.
• Support inventory planning through operational demand forecasts.
• Oversee receiving, storage, picking, packing, dispatch, and inventory accuracy for HCM and Hanoi warehouses.
• Optimize warehouse space, stock control, safety, and coordination with Logistics and Technical Service.

Performance, Process Improvement & Compliance

• Monitor KPIs and prepare daily, weekly, and monthly reports.
• Improve workflows, maintain SOPs, and support ERP optimization, automation, and digital transformation projects.
• Coordinate cross-functional actions to resolve service issues and improve the customer journey.
• Manage assigned projects, timelines, status reports, and HQ initiatives.
• Ensure compliance with company policies, SOPs, internal controls, audit requirements, and operational documentation standards.

Job Requirement

Education & Experience

• Bachelor’s degree in Business Administration, Operations Management, Supply Chain, Industrial Engineering, or related fields.
• At least 5 years of relevant experience, including 2 years in a supervisory or coordination role.

Skills & Competencies

• Strong analytical, planning, problem-solving, communication, and stakeholder-management skills.
• Proficient in Microsoft Office and ERP systems.
• Dynamics 365 Business Central experience is preferred.
• Good ability to coordinate cross-functional operations and manage operational reports.
• Strong understanding of after-sales operations, warehouse coordination, purchasing support, and process improvement.

Language / Other Requirements

• Good written and spoken English.
• Able to coordinate with Sales, Purchasing, Warehouse, Logistics, Technical Service, stakeholders, and HQ.

Personality & Attitude

• Proactive, responsible, and solution-oriented.
• Detail-oriented and committed to operational accuracy.
• Customer-focused and process-improvement minded.
• Able to work effectively with multiple internal teams and stakeholders.