Job Description

Customer Relationship Management

• Manage a portfolio of existing and potential customers through regular face-to-face visits to deliver personalized service and maintain long-term relationships.
• Act as the primary contact for customers, coordinating with internal departments to resolve issues related to customer service, billing, and operations.
• Serve as a liaison between key account users and internal business units to support strategic account management.

Sales & Business Development

• Develop and implement a sales plan targeting new business prospects while maximizing growth within the existing customer base.
• Formulate an annual customer call cycle to strengthen relationships, secure new orders, and recover business from competitors.
• Convert qualified leads into new customers and expand revenue from existing accounts.
• Ensure adherence to profit margin and discount guidelines, obtaining management approval for any pricing deviations.

Performance Management & Reporting

• Prepare reports and data required for evaluating performance against sales KPIs.
• Submit GSP weekly sales productivity reports (“This Week,” “Next Week,” and “New Business Commitments Gained”).
• Maintain accurate customer records, agreements, and visit documentation within the CRM system.
• Analyze customer data to identify performance trends and develop corresponding action plans.

Cross-functional Collaboration

• Collaborate with Marketing, Sales Management, and Operations to ensure smooth coordination and customer satisfaction.
• Work closely with Customer Service, Credit Control, and other departments to handle customer-related issues efficiently.
• Share market feedback and client insights with internal teams to improve strategies and service offerings.

Account Strategy & Retention

• Build and maintain strong client relationships to enhance account performance and minimize attrition.
• Develop strategies to win back competitor-held business and expand service offerings across the customer base.
• Ensure all agreements comply with cost and profitability guidelines.

Job Requirement

Education & Qualifications

• Bachelor’s degree in Business Administration, Marketing, Logistics, or a related field.
• Experience
• Minimum 3 years of experience in sales within the express, freight, or logistics industry.

Skills & Competencies

• Strong presentation and negotiation skills.
• Excellent communication and interpersonal abilities.
• Analytical mindset with commercial awareness.
• Proficiency in Vietnamese and English (fluency required).
• Ability to communicate fluently in Japanese, Korean, or Chinese is a plus.

Personal Attributes

• “Customer-centric” mindset with a proactive approach to problem-solving.
• Strong sense of responsibility and accountability for sales performance.
• Able to work independently and collaboratively within a dynamic environment.