Job Description

Customer Relationship Management:

• Build and maintain executive-level relationships within assigned GCS/MNC accounts, fostering long-term partnerships.
• Develop a deep understanding of customer needs, expectations, and strategic goals.
• Lead customer presentations, proposals, and negotiations to secure new business and expand existing accounts.
• Ensure ongoing customer satisfaction by proactively addressing concerns and providing exceptional service.

Sales Strategy & Execution:

• Create and execute a personal sales plan to achieve revenue and profit targets for designated accounts.
• Collaborate with regional and global account teams to develop and implement account strategies.
• Participate in the development of bidding and RFQ (Request for Quotation) responses, providing insights and input based on local market knowledge.

Profitability Management:

• Monitor and analyze account performance, including revenue, profitability, and growth trends.
• Implement pricing strategies and negotiate agreements to ensure profitable margins.
• Conduct regular pricing reviews and ensure adherence to regional discount guidelines.

Collaboration & Communication:

• Work closely with internal stakeholders (operations, customer service, finance, etc.) to ensure seamless service delivery and customer satisfaction.
• Provide regular updates and reports to management on account performance, progress, and market trends.
• Collaborate with DHL entities across different regions to maximize customer value and support global initiatives.

Job Requirement

• 5 years of experience in corporate consultative or solution-based sales, preferably in a service-related industry.
• Experience in managing and developing accounts with a revenue exceeding USD 1 million per annum.
• Previous experience within the DHL network is preferred.
• Bachelor's Degree in Business or a related discipline.

Key Skills:

• Excellent presentation skills.
• Strong communication and networking skills.
• Analytical and problem-solving abilities.
• Effective planning and organizational skills.
• Decision-making and negotiation skills.
• Collaborative approach and teamwork orientation.