Mô tả công việc

•  Assist in the oversight of the daily operations of the spa.
•  Ensure guest expectations are exceeded and satisfaction is maximized.
•  Preparing the team member schedule, handling personnel issues, and ensuring that the working environment is both professional and comfortable for all team members.
•  Required to support team members sin the reception area when needed.
•  Scheduling appointments and making sure that each appointment runs on time.
•  Managing the operations of the spa facility.
•  Ensuring that all spa facilities have adequate supplies of linens, towels, toiletries, and other items necessary for operation.
•  Keeping meticulous records of spa treatments for each guest, including details about their preferences and any special needs or concerns
•  Ensuring that all staff members are properly trained to perform their jobs effectively and safely.
•  Providing customer service to guests by answering questions about spa treatments and products.
•  Monitoring employee performance to ensure that all spa services are being provided in a professional manner.

Yêu cầu công việc

•  Minimum 3 years experiences as Spa Therapist in hotel Spa field
•  Minimum 1 year experience as Head Therapist/Senior Therapist/Spa Supervisor
•  Bachelor’s degree in any related field
•  Spa therapy knowledge (body, face, hair) and presentation skill
•  Computer skills (MS Office), Spa operating systems (Booker), other operational systems such as Smile.
•  Good customer services skills and service-mind
•  Well organized and calming.
•  Advanced English Language
•  Leadership skill
•  Well-groomed and articulated

BENEFITS ENJOYED

•  Attractive salary, annual salary review
•  Year-end bonus, holiday bonus.
•  Comprehensive welfare regime: social insurance, health insurance, unemployment insurance, sickness allowance, birthday, lunch...
•  Consulting in individual development program (IDP) through annual development training programs.
•  High promotion opportunities in the hotel industry/HR profession
•  Young and dynamic working environment
•  Having opportunity to work in a dynamic environment, in which focusing on customer experience to provide the best service for the guest