Tiếng Việt
English
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Salary:14 - 15 Million VNĐ
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Experience:Over 1 year(s)
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Job type:Permanent
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Level:Experienced / Junior
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Industry:
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Work location:
Job Description
- Manage the team in general.
- Train the knowledge base, support agents in real-time on the floor to ensure the smooth running of day-to-day operations and the continuous achievement of operational SLAs and targets through hands-on management.
- Manage key insights through QA/QC, and follow up on team performance/KPIs.
- Responsible for team mentoring.
- Keep track of schedule adherence and provide real-time floor support to agents.
- Handle escalations and supervisor calls/sessions, and take Tier 1 calls for specific durations to stay updated on process knowledge.
- Motivate team members to achieve company targets, considering key metrics.
- Share knowledge and address associate issues through floor walking, live call barging, and providing real-time/historic coaching and feedback.
- Conduct regular sessions to brief mentees on critical process issues as directed.
- Share quality audit findings and coach associates on appropriate measures to correct quality process hygiene.
- Contribute recommendations for process and product improvement to the Delivery Manager.
Job Requirement
- Proficient in English and Chinese for work (reading & writing only).
- More than 1 year of experience in a relevant position.
- People management skills are a plus.
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HR1Vietnam Holdings
- 14 - 15 Million VNĐ
- Actived date: 15/07/2025
- Customer Service , Consulting , Customer services and Call center
HR1Vietnam Holdings
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Company size:100 - 499
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Address:Lầu 8, tòa nhà số 28-34 Pasteur, Phường Sài Gòn, TP.Hồ Chí Minh, Hồ Chí Minh
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Website:www.hr1vietnam.com
HR1Vietnam Holdings has over 12 years of experience and has been nationally well-known as the Leading professional recruitment Firm and trusted in the market.
HR1Vietnam Holdings with more than 100 professional consultants nationwide, specializes in recruiting professionals in different positions for multiple organizations around Vietnam and APAC, connects with highly qualified Candidates for specialists, mid to senior level and executive level positions.
HR1Vietnam Holdings is a one-stop dynamic HR services provider to support our Clients on every step of their way to grow.
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