Tiếng Việt
English
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Salary:13 - 15 Million VNĐ
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Experience:Over 1 year(s)
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Job type:Permanent
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Level:Experienced / Junior
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Work location:
Job Description
- Review agent interactions/cases to measure team performance and track customer support quality.
- Participate in calibration sessions to evaluate agent performance.
- Provide constructive feedback to agents.
- Identify customer pain points and expectations through customer listening.
- Implement improved customer engagement strategies to increase agent efficiency.
- Create QA reports based on KPI-oriented scoring (results, root cause, and recommended actions).
- Review performance appraisals and discuss individual development plans.
Job Requirement
- College degree or higher.
- Fluency in English (TOEIC 650 or equivalent) and Chinese (HSK 4 or equivalent).
- Minimum of 6 months of experience in a QA role (specialized in the BPO industry).
- Customer service and SOP-oriented.
- Strong attention to detail and ability to handle a high volume of reading with accuracy.
- Excellent computer skills and MS Office proficiency.
- Willingness to work overtime, weekends, and holidays.
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- 13 - 15 Million VNĐ
- Actived date: 16/01/2025
- Quality Control (QA / QC) , Customer services and Call center
HR1Vietnam Holdings
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Company size:100 - 499
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Address:8th Floor, 28-34 Pasteur, Nguyen Thai Binh Ward, District 1, Ho Chi Minh City, Hồ Chí Minh
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Website:www.hr1vietnam.com
HR1Vietnam Holdings has over 12 years of experience and has been nationally well-known as the Leading professional recruitment Firm and trusted in the market.
HR1Vietnam Holdings with more than 100 professional consultants nationwide, specializes in recruiting professionals in different positions for multiple organizations around Vietnam and APAC, connects with highly qualified Candidates for specialists, mid to senior level and executive level positions.
HR1Vietnam Holdings is a one-stop dynamic HR services provider to support our Clients on every step of their way to grow.
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