Tiếng Việt
English
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Salary:To 35 Million VNĐ
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Experience:Over 3 year(s)
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Job type:Permanent
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Level:Team Leader / Supervisor
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Industry:
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Work location:
Job Description
- Supervise a team of call center associates, including work and attendance monitoring, following organizational policy and legal requirements.
- Coach direct reports regularly to ensure they meet performance metrics.
- Identify performance issues, develop improvement plans, implement corrective actions, and manage terminations.
- Ensure customer service meets contractual KPIs and financial expectations.
- Communicate expectations to employees and provide timely updates.
- Provide subject matter expertise and handle escalated customer calls.
- Conduct team meetings to share information and gather input; schedule and organize team activities.
- Stay current on internal work processes, policies, and procedures and attend manager development training.
- Promote company values, acting as an advocate for team members.
- Manage the employment status of call center associates; participate in transfers, promotions, and regularizations. Exercise independent judgment and discretion in implementing management policies.
- Manage employee employment status (firing, promotion, regularization, etc.), including addressing misconduct and policy/process violations.
- Stay current on and ensure implementation of internal work processes, management policies, and procedures.
- Support and manage the assigned program with other Team Leaders and Managers.
- Provide input on employee selection, training, development, and performance appraisals, complying with organizational policies and legal requirements.
- Manage team members' performance regularly and conduct performance appraisals.
Job Requirement
- Experience in Customer Service (BPO industry preferred).
- Japanese language proficiency (N1 or N2 certification).
- Ability to develop and coach team members to achieve performance expectations.
- Willingness to work a flexible schedule.
- Good English skills.
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Operations Team Leader Urgent Job HOT
HR1Vietnam Holdings- To 35 Million VNĐ
- Actived date: 28/05/2025
- Customer Service , Customer services and Call center
HR1Vietnam Holdings
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Company size:100 - 499
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Address:8th Floor, 28-34 Pasteur, Nguyen Thai Binh Ward, District 1, Ho Chi Minh City, Hồ Chí Minh
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Website:www.hr1vietnam.com
HR1Vietnam Holdings has over 12 years of experience and has been nationally well-known as the Leading professional recruitment Firm and trusted in the market.
HR1Vietnam Holdings with more than 100 professional consultants nationwide, specializes in recruiting professionals in different positions for multiple organizations around Vietnam and APAC, connects with highly qualified Candidates for specialists, mid to senior level and executive level positions.
HR1Vietnam Holdings is a one-stop dynamic HR services provider to support our Clients on every step of their way to grow.
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