Recruitment for Customer Support Service Operation at HR1Vietnam Holdings

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Salary:

26 - 34 Million VNĐ
Experience:

Over 3 year(s)
Job type:

Permanent
Level:

Experienced / Junior
Industry:

Customer Service , Retail / Wholesale / Sales
Work location:

Hồ Chí Minh

Job Description

Provide technical support and assistance to customers regarding office printer products.
Collaborate with Partner engineers and provide training and guidance on our products.
Monitor and evaluate the performance of Partner engineers to ensure the highest level of service.
Analyze and assess metrics to identify areas for improvement and implement necessary changes.
Develop and conduct training materials and sessions for both customers and Partner engineers.
Plan and implement preventive measures to address potential issues and ensure smooth operation.
Communicate effectively with customers and internal teams to address inquiries and resolve issues.
Maintain a deep understanding of Key Performance Indicators (KPIs) related to customer service and implement strategies to achieve and exceed targets.
Contact with HQ for get the supporting for new products/training/or escalade the issues with Singapore HQ.

Job Requirement

Educational Qualifications: Bachelor’s Degree/Diploma in Electronics or Computer Engineering and Management.
Relevant Experience: Minimum 3 years in service operations/network management and experience coordinating with technical teams.
Personal Characteristics: Excellent communication, people management, project management, problem-solving, analytical, and commercial skills. Proficient in MS Office Suite.

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HR1Vietnam Holdings

Company size:

100 - 499
Address:

12th Floor HDTC BUILDING, 36 Bui Thi Xuan Str., Ben Thanh Ward, Dist.1, HCM City, Hồ Chí Minh
Website:

www.hr1vietnam.com

HR1Vietnam Holdings has over 10 years of experience and has been nationally well-known as the Leading professional recruitment Firm and trusted in the market.

HR1Vietnam Holdings with more than 200 professional consultants nationwide, specializes in recruiting professionals in different positions for multiple organizations around Vietnam and APAC, connects with highly qualified Candidates for specialists, mid to senior level and executive level positions.

HR1Vietnam Holdings is a one-stop dynamic HR services provider to support our Clients on every step of their way to grow.

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