Tiếng Việt
English
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Salary:To 24 Million VNĐ
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Experience:Over 1 year(s)
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Job type:Permanent
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Level:Team Leader / Supervisor
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Industry:
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Work location:
Job Description
- Manage the team.
- Provide training and real-time support to agents, ensuring smooth operations and achievement of SLAs and targets.
- Manage QA/QC, key insights, and team performance/KPIs.
- Mentor team members.
- Monitor schedule adherence.
- Provide real-time floor support to agents, handle escalations and supervisor calls, and take Tier 1 calls.
- Motivate team members to achieve targets.
- Share knowledge and address associate issues through floor walking, live call barging, and feedback/coaching.
- Conduct regular briefing sessions with mentees on critical process issues.
- Coach associates on quality process improvements based on audit findings.
- Offer recommendations for process/product improvement to the Delivery Manager.
Job Requirement
- B2 English level.
- More than 1 year of experience in a relevant position.
- People management skills are a plus.
- Ability to work rotating shifts.
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Contact Center Supervisor (Banking)
HR1Vietnam Holdings- To 24 Million VNĐ
- Actived date: 10/03/2025
- Customer Service , Customer services and Call center
HR1Vietnam Holdings
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Company size:100 - 499
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Address:8th Floor, 28-34 Pasteur, Nguyen Thai Binh Ward, District 1, Ho Chi Minh City, Hồ Chí Minh
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Website:www.hr1vietnam.com
HR1Vietnam Holdings has over 12 years of experience and has been nationally well-known as the Leading professional recruitment Firm and trusted in the market.
HR1Vietnam Holdings with more than 100 professional consultants nationwide, specializes in recruiting professionals in different positions for multiple organizations around Vietnam and APAC, connects with highly qualified Candidates for specialists, mid to senior level and executive level positions.
HR1Vietnam Holdings is a one-stop dynamic HR services provider to support our Clients on every step of their way to grow.
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