Tiếng Việt
English
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Salary:To 30 Million VNĐ
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Experience:Over 1 year(s)
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Job type:Permanent
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Level:Team Leader / Supervisor
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Work location:
Job Description
Training & Quality Team Management
- Manage the team of QAs and Trainers.
- Ensure process quality and training are delivered effectively within stipulated timelines.
- Reduce the learning curve and enhance product and process knowledge for new joiners.
- Ensure uniform training quality across training teams in line with client requirements.
Reporting, Calibration & Stakeholder Management
- Analyze data and prepare designated reports and presentation decks.
- Manage client and stakeholder communication.
- Participate in internal and external calibrations.
- Improve calibration among QIC, SME, and CSM within the team.
- Streamline communication channels with other functions and clients.
Quality Framework, Compliance & Improvement
- Evaluate process quality and take tangible corrective actions.
- Evaluate the effectiveness of training and development interventions.
- Design and develop the quality framework.
- Provide clear and specific feedback to Front Line Recruitment Teams on new hire quality.
- Ensure internal policies, procedures, and compliance regulations are followed.
- Make recommendations and drive improvement.
Job Requirement
Training & Quality Team Management
- Manage the team of QAs and Trainers.
- Ensure process quality and training are delivered effectively within stipulated timelines.
- Reduce the learning curve and enhance product and process knowledge for new joiners.
- Ensure uniform training quality across training teams in line with client requirements.
Reporting, Calibration & Stakeholder Management
- Analyze data and prepare designated reports and presentation decks.
- Manage client and stakeholder communication.
- Participate in internal and external calibrations.
- Improve calibration among QIC, SME, and CSM within the team.
- Streamline communication channels with other functions and clients.
Quality Framework, Compliance & Improvement
- Evaluate process quality and take tangible corrective actions.
- Evaluate the effectiveness of training and development interventions.
- Design and develop the quality framework.
- Provide clear and specific feedback to Front Line Recruitment Teams on new hire quality.
- Ensure internal policies, procedures, and compliance regulations are followed.
- Make recommendations and drive improvement.
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HR1Vietnam Holdings
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Company size:100 - 499
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Address:Lầu 8, tòa nhà số 28-34 Pasteur, Phường Sài Gòn, TP.Hồ Chí Minh, Hồ Chí Minh
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Website:www.hr1vietnam.com
HR1Vietnam Holdings has over 12 years of experience and has been nationally well-known as the Leading professional recruitment Firm and trusted in the market.
HR1Vietnam Holdings with more than 100 professional consultants nationwide, specializes in recruiting professionals in different positions for multiple organizations around Vietnam and APAC, connects with highly qualified Candidates for specialists, mid to senior level and executive level positions.
HR1Vietnam Holdings is a one-stop dynamic HR services provider to support our Clients on every step of their way to grow.
25 - 35 Million VNĐ
Hồ Chí Minh
12/08/2026
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