Job Description

Order Management

• Manage and oversee the complete sales order process, ensuring accuracy, timely confirmation, and clear communication with customers.
• Coordinate with production, purchasing, QA, and warehouse teams to ensure order fulfillment aligns with deadlines and specifications.

Export Operations

• Handle and monitor all export shipment activities, including documentation preparation, container booking, coordination with freight forwarders, and customs clearance.
• Ensure compliance with export regulations by working closely with customs and related trade authorities.

Import Operations

• Manage import processes for materials and equipment, including supplier coordination, HS code confirmation, and customs documentation.
• Handle non-EPE import requirements, ECUS BOM operations, and CO application document preparation.

Issue Resolution & Compliance

• Identify and resolve any delays or issues in import/export processes to minimize production disruptions.
• Ensure all import/export activities comply with Vietnamese laws and international trade regulations.
• Maintain proactive communication with customs and other regulatory bodies.

External Partner Management

• Build and maintain strong relationships with freight forwarders, customs brokers, logistics providers, and other third-party vendors.

Team Leadership & Development

• Lead and manage the Sales & Order team; assign tasks, track performance, and mentor staff to ensure productivity and compliance with company standards.

Client Communication

• Communicate directly with customers in English regarding order status, delivery timelines, and issue resolution.

Process Optimization & Reporting

• Continuously improve internal procedures and SOPs for order handling, shipment coordination, and documentation accuracy.
• Prepare and deliver regular reports on order fulfillment, shipment performance, and customs metrics. Monitor KPIs to support strategic planning.

System Oversight

• Ensure accurate and timely entry of order and logistics data into ERP or order tracking systems. Support digital transformation initiatives in the department.

Cross-functional Coordination

• Collaborate with Production, Purchasing, Finance, and QC teams to ensure efficient operations and proactive risk management across the order lifecycle.

Job Requirement

Education & Experience

• Bachelor’s degree in International Business, Logistics, Supply Chain Management, or a related field.
• Minimum 5 years of experience in export-oriented manufacturing, with at least 3 years in a managerial or supervisory role.
• In-depth understanding of Vietnamese import/export regulations, customs clearance, and Non-EPE procedures.

Skills & Competencies

• Fluent in English (spoken and written); Chinese is a plus.
• Familiarity with ECUS, BOM processes, and CO documentation requirements preferred.
• Strong leadership, communication, and problem-solving skills.
• Proficiency in Microsoft Office; ERP experience (SAP, Oracle, or similar) is a strong advantage.
• Strong data analysis, planning, and organizational abilities.
• Excellent coordination and crisis-handling skills with a high sense of responsibility.