Recruitment for MOD Team Leader at HR1Vietnam Holdings

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Salary:

Negotiable Salary
Experience:

Over 1 year(s)
Job type:

Permanent
Level:

Team Leader / Supervisor
Industry:

Quality Control (QA / QC)
Work location:

Hồ Chí Minh

Benefits

13th month salary, Bonuses, gifts for Holidays
Periodical bonus: twice/year, Position promotion, Salary increase: once/year
Birthday party
Employee engagement activities

Job Description

Ensuring Quality Monitoring is done to improve overall quality performance across the project based on the quality standards
Providing feedback and coaching based on quality audits, complaints, and seller satisfaction
remarks to improve on their communication and overall quality performance
Providing report and analysis on quality progress to HOCS
Ensuring contact reason categories are tagged correctly
Ensuring recoveries are done
Analyze the root cause of the issue and able to design action plan.
Document Contact Center quality concerns and trends for procedural changes, recommendations, and training.
Provide information to assist in the performance feedback and to increase motivation
Test products and procedures to establish functionality and effectiveness.
Manage BPO performance to achieve KPIs of productivity

Job Requirement

At least 1-year experience in QA position
Communication English skills
Advanced knowledge of MS products, particularly Excel
Excellent communication skills – Analytical, able to analyze data and draw insights.
High level of accuracy and attention to detail
Innovative and able to influence others
Able to work night shift

Apply now

HR1Vietnam Holdings

Company size:

100 - 499
Address:

12th Floor HDTC BUILDING, 36 Bui Thi Xuan Str., Ben Thanh Ward, Dist.1, HCM City, Hồ Chí Minh
Website:

www.hr1vietnam.com

HR1Vietnam Holdings has over 10 years of experience and has been nationally well-known as the Leading professional recruitment Firm and trusted in the market.

HR1Vietnam Holdings with more than 200 professional consultants nationwide, specializes in recruiting professionals in different positions for multiple organizations around Vietnam and APAC, connects with highly qualified Candidates for specialists, mid to senior level and executive level positions.

HR1Vietnam Holdings is a one-stop dynamic HR services provider to support our Clients on every step of their way to grow.

View Company

Production Engineer

HR1Vietnam Holdings

To 20 Million VNĐ

Hồ Chí Minh

13/05/2024

Chủ Quản Tài Chính

HR1Vietnam Holdings

Negotiable Salary

Hải Dương

10/05/2024