Phúc lợi dành cho bạn

  • 13th month salary, Bonuses, gifts for Holidays

  • Periodical bonus: twice/year, Position promotion, Salary increase: once/year

  • Birthday party

  • Employee engagement activities

Mô tả công việc

  • Ensuring Quality Monitoring is done to improve overall quality performance across the project based on the quality standards
  • Providing feedback and coaching based on quality audits, complaints, and seller satisfaction
  • remarks to improve on their communication and overall quality performance
  • Providing report and analysis on quality progress to HOCS
  • Ensuring contact reason categories are tagged correctly
  • Ensuring recoveries are done
  • Analyze the root cause of the issue and able to design action plan.
  • Document Contact Center quality concerns and trends for procedural changes, recommendations, and training.
  • Provide information to assist in the performance feedback and to increase motivation
  • Test products and procedures to establish functionality and effectiveness.
  • Manage BPO performance to achieve KPIs of productivity

Yêu cầu công việc

  • At least 1-year experience in QA position
  • Communication English skills
  • Advanced knowledge of MS products, particularly Excel
  • Excellent communication skills – Analytical, able to analyze data and draw insights.
  • High level of accuracy and attention to detail
  • Innovative and able to influence others
  • Able to work night shift

HR1Vietnam Holdings

  • Quy mô công ty:
    100 - 499
  • Địa chỉ:
    12th Floor HDTC BUILDING, 36 Bui Thi Xuan Str., Ben Thanh Ward, Dist.1, HCM City, Hồ Chí Minh
  • Website:
    www.hr1vietnam.com

HR1Vietnam Holdings has over 10 years of experience and has been nationally well-known as the Leading professional recruitment Firm and trusted in the market.

HR1Vietnam Holdings with more than 200 professional consultants nationwide, specializes in recruiting professionals in different positions for multiple organizations around Vietnam and APAC, connects with highly qualified Candidates for specialists, mid to senior level and executive level positions.

HR1Vietnam Holdings is a one-stop dynamic HR services provider to support our Clients on every step of their way to grow.
 

HR1Vietnam Holdings

Lương thỏa thuận

Hồ Chí Minh, Đồng Nai

22/02/2024

HR1Vietnam Holdings

Lương thỏa thuận

Hồ Chí Minh, Đồng Nai

22/02/2024

HR1Vietnam Holdings

Lương thỏa thuận

Hà Nội

21/02/2024

HR1Vietnam Holdings

Lương thỏa thuận

Hồ Chí Minh

21/02/2024

HR1Vietnam Holdings

Lương thỏa thuận

Hồ Chí Minh

21/02/2024

HR1Vietnam Holdings

Lương thỏa thuận

Hồ Chí Minh

21/02/2024

HR1Vietnam Holdings

1500 - 4000 USD

Nước ngoài / Oversea

21/02/2024

HR1Vietnam Holdings

1500 - 1800 USD

Nước ngoài / Oversea

21/02/2024

HR1Vietnam Holdings

Lương thỏa thuận

Đồng Nai

06/02/2024

HR1Vietnam Holdings

Lương thỏa thuận

Hồ Chí Minh

01/02/2024

HR1Vietnam Holdings

Lương thỏa thuận

Đồng Nai

30/01/2024

HR1Vietnam Holdings

Lương thỏa thuận

Hồ Chí Minh

30/01/2024

HR1Vietnam Holdings

Lương thỏa thuận

Hồ Chí Minh

30/01/2024

HR1Vietnam Holdings

Lương thỏa thuận

Hồ Chí Minh

30/01/2024

HR1Vietnam Holdings

Lương thỏa thuận

Hồ Chí Minh

30/01/2024

HR1Vietnam Holdings

Lương thỏa thuận

Nước ngoài / Oversea

29/01/2024

HR1Vietnam Holdings

Lương thỏa thuận

Nước ngoài / Oversea

29/01/2024

HR1Vietnam Holdings

Lương thỏa thuận

Nước ngoài / Oversea

29/01/2024

HR1Vietnam Holdings

Lương thỏa thuận

Nước ngoài / Oversea

29/01/2024

HR1Vietnam Holdings

Lương thỏa thuận

Nước ngoài / Oversea

29/01/2024