Job Description

HR Service Management (70%)

• Manage and lead the HR Service Team to ensure operational efficiency, flexibility, and service excellence.
• Review and approve payroll reports for all projects on schedule; coordinate with Accounting to ensure timely salary payments.
• Support payroll calculation for new projects when required and assist with temporary workload during manpower shortages.
• Handle customer complaints and provide timely and effective solutions; escalate issues to the Board of Directors (BOD) when necessary.
• Monitor daily service activities between the HR Service Department and clients; propose improvements to enhance service quality.
• Assess training needs and develop both short-term and long-term development plans for the team.
• Develop, implement, and monitor HR service processes and data management procedures across all projects/clients.
• Support the Social Insurance Department in handling operational issues during staff shortages.
• Update and communicate new legal and regulatory changes related to labor and social insurance to the internal team.
• Track contract timelines with clients/projects and advise management on renewal or amendment terms.
• Act as a liaison between departments (Social Insurance, Accounting, Labor Union, External Relations) to ensure smooth and compliant service delivery.
• Research labor market trends and competitors’ service improvements to recommend enhancements to management.
• Support the BOD and Sales Department in client acquisition, ensuring smooth handover and project setup processes.

Administration (15%)

• Oversee general administrative operations.
• Represent the company in dealings with state authorities regarding labor and other related matters.

 Labor Union Management (10%)

• Serve as the Chairperson of the Labor Union, managing all union-related activities.
• Coordinate between the Union Executive Committee and employees to foster positive labor relations.
• Ensure compliance with labor policies and employee welfare regulations.
• Manage and utilize union finances in accordance with the law.

Other Duties (5%)

• Perform additional tasks as assigned by the BOD.

Job Requirement

Education & Experience

• Bachelor’s degree or higher in Human Resources, Law, Economics, or related fields.
• Minimum 5 years of experience in HR and Administration management.
• Strong knowledge of labor laws and related legal regulations.
• Prior experience in HR services, manufacturing, or large-scale F&B companies is preferred.
• Basic proficiency in English communication.

Skills & Competencies

• Solid understanding of payroll, HR operations, and compliance processes.
• Strong problem-solving and decision-making abilities.
• Excellent organizational, planning, and leadership skills.
• Proactive, responsible, and detail-oriented.
• Good interpersonal and communication skills.