Tiếng Việt
English
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Salary:15 - 20 Million VNĐ
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Experience:Over 2 year(s)
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Job type:Permanent
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Level:Experienced / Junior
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Work location:
Job Description
- Answer inbound and outbound calls and correspondence, following standard operating procedures.
- Provide information about banking services to enhance customer relationships.
- Identify and maximize sales opportunities.
- Deliver professional, friendly, and high-quality customer service and sales support.
- Address customer needs effectively.
- Manage challenging customers and provide after-sales service.
- Communicate positively and enthusiastically while handling complaints assertively.
- Use effective call control techniques to ensure high-quality interactions.
- Maintain detailed records of client interactions.
- Resolve customer inquiries and complaints efficiently and professionally.
- Update and perform online maintenance on systems as requested by customers.
- Ensure timely follow-up on customer requests and promises.
- Process financial entries and account adjustments as needed.
Job Requirement
- Bachelor's degree in any field.
- At least 2 years of experience in a customer service role (call center experience is a plus).
- Excellent interpersonal and communication skills (written and spoken Vietnamese and English).
- Strong customer service skills, teamwork, initiative, service orientation, ability to work under pressure, maturity, motivation, meticulousness, analytical skills, and multitasking ability.
- Good understanding of banking products, services, and customers.
- Working knowledge of specialized products, systems, and services.
- Proficient in Microsoft Office (email, Excel, Word, fax) and internet usage.
- Excellent listening and comprehension skills, with the ability to gather information.
- Assertiveness and ability to manage situations with limited information.
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Contact Center - Customer Services
HR1Vietnam Holdings- 15 - 20 Million VNĐ
- Actived date: 13/01/2025
- Finance / Investment / Banking , Customer services and Call center
HR1Vietnam Holdings
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Company size:100 - 499
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Address:Lầu 8, tòa nhà số 28-34 Pasteur, Phường Sài Gòn, TP.Hồ Chí Minh, Hồ Chí Minh
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Website:www.hr1vietnam.com
HR1Vietnam Holdings has over 12 years of experience and has been nationally well-known as the Leading professional recruitment Firm and trusted in the market.
HR1Vietnam Holdings with more than 100 professional consultants nationwide, specializes in recruiting professionals in different positions for multiple organizations around Vietnam and APAC, connects with highly qualified Candidates for specialists, mid to senior level and executive level positions.
HR1Vietnam Holdings is a one-stop dynamic HR services provider to support our Clients on every step of their way to grow.
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