Tuyển dụng Team leader, Operation làm việc tại HR1Vietnam Holdings

Tìm công việc phù hợp với bạn!
Hướng dẫn tìm kiếm

Mức lương:

Lương thỏa thuận
Kinh nghiệm:

Trên 2 năm
Hình thức:

Cố định
Cấp bậc:

Trưởng nhóm / Giám sát
Lĩnh vực:

Sản Xuất / Vận hành sản xuất
Nơi làm việc:

Hồ Chí Minh

Mô tả công việc

Ensure agent adherence to policies for attendance, established procedures etc.
Help team members reach their highest potential through effective one on one coaching and group training
Administer training programs for existing staff when needed
Work with management on refining and scheduling appropriate training sessions
Develop short training documents that support call center operations
Answer questions from staff and provide guidance and feedback
Manage by walking around. Be visible to answer questions.
Monitor queue and track inbound calls. Keep agents aware of inbound calls, calls waiting, abandonment rate, etc.
Keep staff motivated and engaged
Motivate and encourage agents through positive communication and feedback
Develop contests, awards and themes that increase agents’ loyalty and focus.
Good presentation skills
Produce a quarterly Strategy Presentation outlining your team’s performance, growth and recommendations for additional growth and improvement
Analysis of trends, emerging issues and factors affecting subsidiary performance
Devise and/or recommend ways to optimize procedures
Keep management informed on issues and problems
Prepare monthly/annual results and performance reports
Create a detailed plan of the way in which you plan to impact your team’s day-by-day performance

Yêu cầu công việc

Topik5 holder, excellent Korean communication skills (Speaking, Listening, Reading and Writing
English (Intermediate level - B1)
Experience in a high-growth organization strongly preferred.
2 years minimum supervising/leading a team.
University/Colleges required.
Working 5 days, 2 days off per week (shift working 7am-11pm,9hours/shift)

Ứng tuyển

HR1Vietnam Holdings

Quy mô công ty:

100 - 499
Địa chỉ:

12th Floor HDTC BUILDING, 36 Bui Thi Xuan Str., Ben Thanh Ward, Dist.1, HCM City, Hồ Chí Minh
Website:

www.hr1vietnam.com

HR1Vietnam Holdings has over 10 years of experience and has been nationally well-known as the Leading professional recruitment Firm and trusted in the market.

HR1Vietnam Holdings with more than 200 professional consultants nationwide, specializes in recruiting professionals in different positions for multiple organizations around Vietnam and APAC, connects with highly qualified Candidates for specialists, mid to senior level and executive level positions.

HR1Vietnam Holdings is a one-stop dynamic HR services provider to support our Clients on every step of their way to grow.

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