Mô tả công việc

  • Ensure agent adherence to policies for attendance, established procedures etc.
  • Help team members reach their highest potential through effective one on one coaching and group training
  • Administer training programs for existing staff when needed
  • Work with management on refining and scheduling appropriate training sessions
  • Develop short training documents that support call center operations
  • Answer questions from staff and provide guidance and feedback
  • Manage by walking around. Be visible to answer questions.
  • Monitor queue and track inbound calls. Keep agents aware of inbound calls, calls waiting, abandonment rate, etc.
  • Keep staff motivated and engaged
  • Motivate and encourage agents through positive communication and feedback
  • Develop contests, awards and themes that increase agents’ loyalty and focus.
  • Good presentation skills
  • Produce a quarterly Strategy Presentation outlining your team’s performance, growth and recommendations for additional growth and improvement
  • Analysis of trends, emerging issues and factors affecting subsidiary performance
  • Devise and/or recommend ways to optimize procedures
  • Keep management informed on issues and problems
  • Prepare monthly/annual results and performance reports
  • Create a detailed plan of the way in which you plan to impact your team’s day-by-day performance

Yêu cầu công việc

  • Topik5 holder, excellent Korean communication skills (Speaking, Listening, Reading and Writing
  • English (Intermediate level - B1)
  • Experience in a high-growth organization strongly preferred.
  • 2 years minimum supervising/leading a team.
  • University/Colleges required.
  • Working 5 days, 2 days off per week (shift working 7am-11pm,9hours/shift)

 

HR1Vietnam Holdings

  • Quy mô công ty:
    100 - 499
  • Địa chỉ:
    12th Floor HDTC BUILDING, 36 Bui Thi Xuan Str., Ben Thanh Ward, Dist.1, HCM City, Hồ Chí Minh
  • Website:
    www.hr1vietnam.com

HR1Vietnam Holdings has over 10 years of experience and has been nationally well-known as the Leading professional recruitment Firm and trusted in the market.

HR1Vietnam Holdings with more than 200 professional consultants nationwide, specializes in recruiting professionals in different positions for multiple organizations around Vietnam and APAC, connects with highly qualified Candidates for specialists, mid to senior level and executive level positions.

HR1Vietnam Holdings is a one-stop dynamic HR services provider to support our Clients on every step of their way to grow.
 

HR1Vietnam Holdings

Lương thỏa thuận

Hà Nội

15/09/2023

HR1Vietnam Holdings

Lương thỏa thuận

Bình Dương

15/09/2023

HR1Vietnam Holdings

Lương thỏa thuận

Hồ Chí Minh

15/09/2023

HR1Vietnam Holdings

Lương thỏa thuận

Hồ Chí Minh

15/09/2023

HR1Vietnam Holdings

Lương thỏa thuận

Hồ Chí Minh

15/09/2023

HR1Vietnam Holdings

Lương thỏa thuận

Hồ Chí Minh

15/09/2023

HR1Vietnam Holdings

Lương thỏa thuận

Hồ Chí Minh

15/09/2023

HR1Vietnam Holdings

Lương thỏa thuận

Hà Nội

15/09/2023

HR1Vietnam Holdings

Lương thỏa thuận

Hà Nội, Remote/Home-based

15/09/2023

HR1Vietnam Holdings

Lương thỏa thuận

Hà Nội, Remote/Home-based

15/09/2023

HR1Vietnam Holdings

Lương thỏa thuận

Hồ Chí Minh

13/09/2023

HR1Vietnam Holdings

Lương thỏa thuận

Hồ Chí Minh

13/09/2023

HR1Vietnam Holdings

Lương thỏa thuận

Hồ Chí Minh

13/09/2023

HR1Vietnam Holdings

Lương thỏa thuận

Hồ Chí Minh

13/09/2023

HR1Vietnam Holdings

Lương thỏa thuận

Hồ Chí Minh

13/09/2023

HR1Vietnam Holdings

Lương thỏa thuận

Hồ Chí Minh

12/09/2023

HR1Vietnam Holdings

Lương thỏa thuận

Hồ Chí Minh

12/09/2023

HR1Vietnam Holdings

Lương thỏa thuận

Hồ Chí Minh

12/09/2023

HR1Vietnam Holdings

Lương thỏa thuận

Hồ Chí Minh

12/09/2023