Mô tả công việc

Store Operations

• Develops and executes sales and profit plans that are in-line with company goals.
• Amplifies product sales in various ways.
• Oversees all of the sales of the store, both offline and online.
• Ensures and is accountable for profitability of the store by growing sales and controlling costs of goods, inventory levels, labor, supplies and expenses.
• Enforces all SOPs, company policies, and procedure; especially the ones related to our customer service, health, and safety as well as the respect of product assortment and visual merchandising, respect of excellent uniforms and grooming standards.
• Responsible for stocks and assets control.
• Notifies the Purchasing Team when we need to reproduce/purchase our packaging, gifts, and other items.

Management

• Plans, executes, and communicates all sales promotions and new product information effectively and efficiently.
• Identifies staffing, recruiting, interviewing, hiring, and training needs of qualified candidates.
• Facilitates on-going training and development of current staff.
• Conducts daily briefings.
• Provides ongoing training and development to all team members in the areas of operating standards, customer service, and product knowledge.
• Tracks each employee’s performance and resolves internal problems at the store in case of a conflict.
• Ensures that all team members provide customers with efficient, friendly, superior service on a consistent basis.
• Consistently monitors, coaches and encourages team members to meet the Company’s service standards.
• Assesses and provides adequate staffing to provide efficient and friendly, superior service.
• Set goals and expectations for the operation review and KPI process.
• Ensures a strong knowledge of the relevant markets: competitions, events, product, and pricing.
• Handles daily cash management and administration.

SERVICES

• Always be a role model and brand ambassador for all store visitors and ensure that each member of the sales team acts as the brand ambassador.
• Constantly nurtures relationships with clients, in store and out of store, implements client database activities.
• Be proactive in recruiting new customers, promoting, and creating events in order to generate new business opportunities.
• Creates teamwork, discipline, mutual respect, dedication, and loyalty to Casanhà. Builds a team according to the company's culture. Promotes engagement and commitment.

COLLABORATIONS

• Cooperates with Operation Director to develop sales strategy based on market trends, sales, goals, and inventory control.
• Proposes to the Marketing Team all communication activities that can help achieve the store’s sales goals.
• Works closely with the Marketing Team on Casanhà’s in-store sales strategies.
• Trains and leads the team to execute Marketing strategies in the store.
• Supports HR in recruiting, onboarding, and engagement of new staff members.

Yêu cầu công việc

• At least 2-year-experience in a similar retail role as manager.
• Directly in charge of a medium-scaled business.
• Leads with integrity: be able to inspire people, guide, motivate, and set a distinguished standard to the team.
• Ability to articulate brand stories.
• Passion for excellent customer service.
• Excellent negotiator with great salesmanship, and a fantastic scent of business acumen.
• Strong communication and collaboration skills.
• Understands current and future business trends, anticipates challenges and provides appropriate solutions with a balance between brand equity and retail excellence.