Tuyển dụng Quality& Training Team Leader làm việc tại HR1Vietnam Holdings

Tìm công việc phù hợp với bạn!
Hướng dẫn tìm kiếm

Mức lương:

Lương thỏa thuận
Kinh nghiệm:

Trên 1 năm
Hình thức:

Cố định
Cấp bậc:

Trưởng nhóm / Giám sát
Lĩnh vực:

Quản lý chất lượng (QA / QC) , Giáo dục / Đào tạo
Nơi làm việc:

Hồ Chí Minh

Phúc lợi dành cho bạn

13th month salary, Bonuses, gifts for Holidays
Insurances followed Vietnamese Labor Law
Birthday party, Employee engagement activities

Mô tả công việc

Responsible for managing team of QAs & Trainer.
Data analysis and making designated reports/decks.
Client & stakeholder management.
Participating in internal & external calibrations.
Communication to heighten awareness and focusing on importance of positive customer experience.
Making recommendations and driving improvement.
Ensuring that internal policies, procedures, and compliance regulations are being followed.
Reduce learning curve and help enhance product/process knowledge of new joiners.
Ensuring that internal policies, procedures, and compliance regulations are being followed.

Yêu cầu công việc

At least 1 year experience in QA cum Trainer Team leader for Call Center.
Ensure quality based intervention.
Ensure that Process quality and training is delivered effectively in the stipulated timelines.
Evaluate process quality and take corrective actions which should be tangible.
Evaluate effectiveness of T & D interventions.
Improve calibration of QIC, SME and CSM within team.
Provide crisp and specific feedback to Front Line Recruitment Teams on quality of new hires.
Design and develop Quality framework.
Ensure uniform quality of training being delivered by all training teams in line with client requirement.
Interact and streamline channels of communications with other Functions and Client

Ứng tuyển

HR1Vietnam Holdings

Quy mô công ty:

100 - 499
Địa chỉ:

12th Floor HDTC BUILDING, 36 Bui Thi Xuan Str., Ben Thanh Ward, Dist.1, HCM City, Hồ Chí Minh
Website:

www.hr1vietnam.com

HR1Vietnam Holdings has over 10 years of experience and has been nationally well-known as the Leading professional recruitment Firm and trusted in the market.

HR1Vietnam Holdings with more than 200 professional consultants nationwide, specializes in recruiting professionals in different positions for multiple organizations around Vietnam and APAC, connects with highly qualified Candidates for specialists, mid to senior level and executive level positions.

HR1Vietnam Holdings is a one-stop dynamic HR services provider to support our Clients on every step of their way to grow.

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