Tuyển dụng QA (night-shift) làm việc tại HR1Vietnam Holdings

Tìm công việc phù hợp với bạn!
Hướng dẫn tìm kiếm

Mức lương:

Lương thỏa thuận
Kinh nghiệm:

Trên 6 năm
Hình thức:

Cố định
Cấp bậc:

Nhân viên
Lĩnh vực:

Quản lý chất lượng (QA / QC)
Nơi làm việc:

Hồ Chí Minh

Phúc lợi dành cho bạn

100% salary during the probationary period.
13th-month salary, 14 days of annual leave, annual travel opportunities, regular health check-ups...
Participation in 24/7 health insurance, social insurance, and unemployment insurance
Provision of a laptop and free training
Clear and fast career advancement path, work environment international, professional, and modern work environment.

Mô tả công việc

Listen call recording/ real time agent consult to consumer.
Audit Mail and Message.
Quality scoring agent calls.
Detect and record non-compliance found.
Proposed report and training plan for agents.
Coordinate with Trainer and Team lead to coach and train agents.
Propose solution to improve call quality and Customer Service efficiency.
Other tasks assigned by OM

Yêu cầu công việc

At least 6 months experience in QA/QC position.
English full for task (Speaking, Listening, reading, Writing), (Ielts 6.0 and above)
Knowledge and experience in Customer service.
Have sense to detect and recognize non-compliance behavior.
Experienced in training and coaching is a plus - Skilled in analyzing records to provide problems and solutions.
Ability to communicate and inspire employees

Ứng tuyển

HR1Vietnam Holdings

Quy mô công ty:

100 - 499
Địa chỉ:

12th Floor HDTC BUILDING, 36 Bui Thi Xuan Str., Ben Thanh Ward, Dist.1, HCM City, Hồ Chí Minh
Website:

www.hr1vietnam.com

HR1Vietnam Holdings has over 10 years of experience and has been nationally well-known as the Leading professional recruitment Firm and trusted in the market.

HR1Vietnam Holdings with more than 200 professional consultants nationwide, specializes in recruiting professionals in different positions for multiple organizations around Vietnam and APAC, connects with highly qualified Candidates for specialists, mid to senior level and executive level positions.

HR1Vietnam Holdings is a one-stop dynamic HR services provider to support our Clients on every step of their way to grow.

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