Recruitment for Telesales Manager at HR1Vietnam Holdings

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Salary:

50 - 70 Million VNĐ
Experience:

Not required
Job type:

Permanent
Level:

Manager
Industry:

Customer Service , FMCG , Retail / Wholesale / Sales
Work location:

Hồ Chí Minh

Benefits

Take a premium health insurance after pass probation
Review for increasing salary once or twice for outstanding yearly;
Give bonus on KPIs in year end

Job Description

1. Job Purpose:
- Managing the daily operation of Telesales to meet sales KPI target and in line with the Company’s objectives and strategies;
- Managing teams of Sales and Sales support to meet target and quality.
- Drive Telesales team to meet indicators: Approve rate, Average order value, Delivery rate and daily/weekly/monthly revenue
2. Duties/Responsibilities:
- Create procedures/policies for the sales team to ensure target achievement;
- Setting KPIs for team to reach the targets;
- Create appropriate call scripts/sales promotions to attract customers for selling;
- Analyzing sales data to improve processes and ensure resources are properly allocated, maximize efficiency and customer satisfaction;
- Monitoring random calls to improve quality, minimize errors, and track operation performance;
- Ensuring all relevant communications and data are updated and recorded;
- Reviewing the performance of staff, identifying coaching needs and planning coaching sessions;
- Handling the most complex customer complaints or inquiries;
- Supporting subordinates to solve difficult issues and giving suitable direction;
- Proposing staff changes in assigned areas, including the hiring, promotion, demotion, vacations, leaves of absence, and release of staff;
- Evaluating staff on KPIs;
- Preparing reports on sales daily;
- Motivating and retaining staff;
- Lead, management, and capacity management to meet KPI’s target;
- Build up sales team.

Job Requirement

- At least 2 years of Telesales management experience (teamsize at least 100 HCs)
- Good communication in English;
- Under 38 years old
- Negotiation, presentation, and communication skills;
- Fast action, Dynamic & professional manners;
- Strong leadership skills;
- Motivation and Coaching Skills;
- Analysis skill;
- Pressure management;
- Time management;
- Be familiar with start-up environment and good reporting skills are preferred

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