Tiếng Việt
English
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Salary:50 - 70 Million VNĐ
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Experience:Not required
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Job type:Permanent
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Level:Manager
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Industry:
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Work location:
Benefits
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Take a premium health insurance after pass probation
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Review for increasing salary once or twice for outstanding yearly;
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Give bonus on KPIs in year end
Job Description
1. Job Purpose:
- Managing the daily operation of Telesales to meet sales KPI target and in line with the Company’s objectives and strategies;
- Managing teams of Sales and Sales support to meet target and quality.
- Drive Telesales team to meet indicators: Approve rate, Average order value, Delivery rate and daily/weekly/monthly revenue
2. Duties/Responsibilities:
- Create procedures/policies for the sales team to ensure target achievement;
- Setting KPIs for team to reach the targets;
- Create appropriate call scripts/sales promotions to attract customers for selling;
- Analyzing sales data to improve processes and ensure resources are properly allocated, maximize efficiency and customer satisfaction;
- Monitoring random calls to improve quality, minimize errors, and track operation performance;
- Ensuring all relevant communications and data are updated and recorded;
- Reviewing the performance of staff, identifying coaching needs and planning coaching sessions;
- Handling the most complex customer complaints or inquiries;
- Supporting subordinates to solve difficult issues and giving suitable direction;
- Proposing staff changes in assigned areas, including the hiring, promotion, demotion, vacations, leaves of absence, and release of staff;
- Evaluating staff on KPIs;
- Preparing reports on sales daily;
- Motivating and retaining staff;
- Lead, management, and capacity management to meet KPI’s target;
- Build up sales team.
Job Requirement
- At least 2 years of Telesales management experience (teamsize at least 100 HCs)
- Good communication in English;
- Under 38 years old
- Negotiation, presentation, and communication skills;
- Fast action, Dynamic & professional manners;
- Strong leadership skills;
- Motivation and Coaching Skills;
- Analysis skill;
- Pressure management;
- Time management;
- Be familiar with start-up environment and good reporting skills are preferred
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- 50 - 70 Million VNĐ
- Actived date: 19/06/2024
- Customer Service , FMCG , Retail / Wholesale / Sales
HR1Vietnam Holdings
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Company size:100 - 499
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Address:8th Floor, 28-34 Pasteur, Nguyen Thai Binh Ward, District 1, Ho Chi Minh City, Hồ Chí Minh
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Website:www.hr1vietnam.com
HR1Vietnam Holdings has over 12 years of experience and has been nationally well-known as the Leading professional recruitment Firm and trusted in the market.
HR1Vietnam Holdings with more than 100 professional consultants nationwide, specializes in recruiting professionals in different positions for multiple organizations around Vietnam and APAC, connects with highly qualified Candidates for specialists, mid to senior level and executive level positions.
HR1Vietnam Holdings is a one-stop dynamic HR services provider to support our Clients on every step of their way to grow.
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