Job Description

• Adhere to established project management methodologies and processes.
• Achieve assigned sales targets for profitable growth in designated product lines, market areas, geographies, or account bases.
• Take ownership of solution products (potentially cross-functional, cross-organizational, cross-service, involving third parties) to propose and/or deliver to the customer.
• Analyze and qualify customer requirements, proposing solutions that meet their business needs.
• Present and document solutions to customers.
• Collaborate with internal teams (delivery management, delivery manager, staffing, infrastructure/tools, etc.) and customers to hand over and manage projects on schedule, within budget, and with high customer satisfaction.
• Participate in technical discovery and kick-off meetings with customers.
• Resolve or propose acceptable solutions for technical issues encountered during the proposal and delivery of solutions/services.
• Drive strategies to minimize problems related to proposed solutions.
• Manage and deploy Proof of Concepts (POCs) to customers, ensuring quality, timely delivery, cost control, and project success.
• Perform other duties as assigned.

Job Requirement

Knowledge & Capabilities:

• Deep technical understanding of all solutions offered.
• Proven ability to build strong relationships with internal and external customers, delivering exceptional customer experiences.
• Strong customer management skills.
• Commitment to continuous professional development within the business solutions domain.
• Excellent communication skills (written, verbal, and presentation).
• Strong analytical and problem-solving skills.
• Fluent English (speaking, listening, and writing).

Experience:

• Minimum 3 years of experience in IT environments.
• Minimum 1 year of experience in pre/post-sales roles.
• Experience working with large, strategic business-to-business customers (preferred).
• Knowledge of general Computer Networks, Operating Systems, and Virtualization.
• Experience with DMS/ECM, ERP, CRM, and RPA is a plus.

Education:

• Bachelor's degree in Computer Science or related field, or equivalent experience.
• Relevant technology certifications are a plus.