Recruitment for QA (Outbound) at HR1Vietnam Holdings

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Salary:

Over 15,5 Million VNĐ
Experience:

Over 1 year(s)
Job type:

Permanent
Level:

Specialist / Senior
Industry:

Customer Service
Work location:

Hồ Chí Minh

Job Description

+ Monitors, evaluates and / or audits a sampling of outbound calls and other contact methods including chat and email.
+ Reports results of evaluations to appropriate Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners).
+ Participates in calibration sessions/call listening sessions with Quality Leadership staff, Operations, Program Management and clients to ensure scoring consistency and best practices.
+ Participates in internal quality audits (e.g. periodic audits of existing processes to determine process control and efficiencies) designed to improve overall contact quality and recommend changes.
+ Maintains strong program knowledge base; basic understanding of client products, services and/or program strategies.
+ Participate in quality task forces with Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners).
+ Meet departmental productivity requirements (e.g. number of calls monitored per month, number of emails evaluated, etc.)
+ Complete phone time to keep current on programs (as applicable)
+ Contribute to maintaining forms and legends documents
+ Support management focus on review of key drivers, metrics and operational processes (including Training) that drive Balanced Scorecards and count profitability goals.

Job Requirement

+ Bachelor's Degree in related field from a four-year college or university with at least one year of relevant experience preferred.

+ 1 year at outbound calls QA

+ Effective communication skills, both written and verbal
+ Proficient in Microsoft Office
+ Ability to multi-task and meet timelines on deliverable
+ Detail-oriented

Apply now

HR1Vietnam Holdings

Company size:

100 - 499
Address:

12th Floor HDTC BUILDING, 36 Bui Thi Xuan Str., Ben Thanh Ward, Dist.1, HCM City, Hồ Chí Minh
Website:

www.hr1vietnam.com

HR1Vietnam Holdings has over 10 years of experience and has been nationally well-known as the Leading professional recruitment Firm and trusted in the market.

HR1Vietnam Holdings with more than 200 professional consultants nationwide, specializes in recruiting professionals in different positions for multiple organizations around Vietnam and APAC, connects with highly qualified Candidates for specialists, mid to senior level and executive level positions.

HR1Vietnam Holdings is a one-stop dynamic HR services provider to support our Clients on every step of their way to grow.

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