Mô tả công việc

• To greet and welcome the guests who are checking in and check out
• To pay close attention and carefully listen to the needs of the guests and to attend to their special needs
• If there are any issues, he/she is responsible for apologizing in an empathetic manner and then sorting out the problems in a calm and quiet manner
• To promptly respond to the customer's inquiries and demands, and make arrangements for the subsequent services by coordinating with the other department 
• To promote the products and services of the hotel, so that there is maximum flow of cash ensuring better business growth

Yêu cầu công việc

• Minimum 1 year Hotel Front Desk experience
• Communicate accurately and effectively in verbal and written form with guests and associates for providing instructions and information.
• Clear, professional and personable communication style to guests and associates.
• Guest oriented, enthusiastic & service-minded. 
• Preferred Bachelors degree in Hospitality or related field.

BENEFITS:

• Service charge from probation periord
• Meal and uniform will be provided by Hotel
• Annual Company Outing trip, Staff Party and attractive year-end bonus
• Other benefits will be shared during the interview

Working location: Quận Ba Đình - Hà Nội, Quận Hoàn Kiếm - Hà Nội, Quận Đống Đa - Hà Nội