Recruitment for Technical Support Engineer – Dynamics Project (CE) at HR1Vietnam Holdings

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Salary:

800 - 1200 USD
Experience:

Over 1 year(s)
Job type:

Permanent
Level:

Specialist / Senior
Industry:

IT - Internet / Services , IT - Hardware , IT - Software
Work location:

Hồ Chí Minh

Job Description

- Reviews issues and contacts customers to understand issues. Ensure customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, performance traces) to help resolve customer issues.
- Resolves or escalates multiple and varied customer issues. Documents technical work and research.
- Analyzes problems and develops solutions to meet customer needs using log analysis and other proprietary tools.
- Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues. Readiness
- Attends readiness trainings and non-technical trainings to ensure that they become proficient in support topics. Product/Process Improvement
- Provides feedback to improve products to more senior engineers or technical advisors.
- Identifies potential defects and escalates to more senior engineers to resolve.
- Uses automated tools to deliver solutions for a wide range of issues. Provides feedback on how to improve automated tools.
- Follows processes provided by the business.
- Attends case triage meetings and/or case discussions to collaborate and share ideas to resolve problems

Job Requirement

- Bachelor's degree in computing science or an IT-related field or has a strong interest in IT field and self-learned computer language and basics.
- Demonstrate strong customer service attributes.

- Exhibit analysis, problem resolution, judgement and decision-making skills in order to assist customer with their technical issue
- Knowing about some C#/C++/Java or other programming language is preferable.
- Past experience of support professional in IT field or IT technical Consultant will add extra points.
- Microsoft Dynamics 365 CE Experience would be beneficial but not essential.
- Having knowledge of other Microsoft stack technologies would be appropriate instead (such as SQL Server, IIS, ADFS, Visual Studio).

- English Language: confident in reading, writing and speaking

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