Tiếng Việt
English
Actived date: 13/03/2024
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Salary:800 - 1200 USD
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Experience:Over 1 year(s)
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Job type:Permanent
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Level:Specialist / Senior
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Industry:
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Work location:
Job Description
- Reviews issues and contacts customers to understand issues. Ensure customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, performance traces) to help resolve customer issues.
- Resolves or escalates multiple and varied customer issues. Documents technical work and research.
- Analyzes problems and develops solutions to meet customer needs using log analysis and other proprietary tools.
- Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues. Readiness
- Attends readiness trainings and non-technical trainings to ensure that they become proficient in support topics. Product/Process Improvement
- Provides feedback to improve products to more senior engineers or technical advisors.
- Identifies potential defects and escalates to more senior engineers to resolve.
- Uses automated tools to deliver solutions for a wide range of issues. Provides feedback on how to improve automated tools.
- Follows processes provided by the business.
- Attends case triage meetings and/or case discussions to collaborate and share ideas to resolve problems
Job Requirement
- Bachelor's degree in computing science or an IT-related field or has a strong interest in IT field and self-learned computer language and basics.
- Demonstrate strong customer service attributes.
- Exhibit analysis, problem resolution, judgement and decision-making skills in order to assist customer with their technical issue
- Knowing about some C#/C++/Java or other programming language is preferable.
- Past experience of support professional in IT field or IT technical Consultant will add extra points.
- Microsoft Dynamics 365 CE Experience would be beneficial but not essential.
- Having knowledge of other Microsoft stack technologies would be appropriate instead (such as SQL Server, IIS, ADFS, Visual Studio).
- English Language: confident in reading, writing and speaking
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Technical Support Engineer – Dynamics Project (CE)
HR1Vietnam Holdings- 800 - 1200 USD
- Actived date: 13/03/2024
- IT - Internet / Services , IT - Hardware , IT - Software
HR1Vietnam Holdings
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Company size:100 - 499
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Address:12th Floor HDTC BUILDING, 36 Bui Thi Xuan Str., Ben Thanh Ward, Dist.1, HCM City, Hồ Chí Minh
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Website:www.hr1vietnam.com
HR1Vietnam Holdings has over 12 years of experience and has been nationally well-known as the Leading professional recruitment Firm and trusted in the market.
HR1Vietnam Holdings with more than 100 professional consultants nationwide, specializes in recruiting professionals in different positions for multiple organizations around Vietnam and APAC, connects with highly qualified Candidates for specialists, mid to senior level and executive level positions.
HR1Vietnam Holdings is a one-stop dynamic HR services provider to support our Clients on every step of their way to grow.
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