Recruitment for Operation Manager at HR1Vietnam Holdings

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Salary:

Negotiable Salary
Experience:

1 - 3 year(s)
Job type:

Permanent
Level:

Team Leader / Supervisor
Industry:

Consulting - Operations
Work location:

Hồ Chí Minh

Benefits

Position promotion, salary increase: once/year
Periodical bonus: twice/year, 13th month salary, Bonuses, gifts for Holidays
Insurances followed Vietnamese Labor Law
Activities: Birthday party, Employee engagement activities

Job Description

Manage team comprises Team Leaders, Trainers, QAs, and agents in all aspects of a content moderation context.
Supervise a dynamic team to support transcosmos’ Client managed services to team members through rostering, monitoring, briefing, coaching, and others.
Plan and execute strategic Operations through forecasting, rostering, monitoring, briefing, coaching, and others.
Take decisions about problems that occurred in the entire program that supports service Content Moderation transcosmos’ Client and its analysis.
Responsible for monitoring moderation agents in terms of quality and quantity to meet operational requirements from Clients.
Conduct regular one-on-ones with direct reports to review individual performance, and the performance of their team and offer ongoing developmental coaching.
Create a positive work environment through employee engagement; resolve employee relation issues in a professional and timely manner.
Attend Weekly Meetings with Clients to share insights and highlights of operations.
Attend to ad-hoc tasks as assigned by the General Manager or Client

Job Requirement

At least 1-year experience in the same position or 3 years in a Supervisor position above.
Good at English (4 skills).
Experience in managing performance targets desired.
Project management experience, able to work independently on multiple concurrent initiatives

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Refer CV template

HR1Vietnam Holdings

Company size:

100 - 499
Address:

12th Floor HDTC BUILDING, 36 Bui Thi Xuan Str., Ben Thanh Ward, Dist.1, HCM City, Hồ Chí Minh
Website:

www.hr1vietnam.com

HR1Vietnam Holdings has over 10 years of experience and has been nationally well-known as the Leading professional recruitment Firm and trusted in the market.

HR1Vietnam Holdings with more than 200 professional consultants nationwide, specializes in recruiting professionals in different positions for multiple organizations around Vietnam and APAC, connects with highly qualified Candidates for specialists, mid to senior level and executive level positions.

HR1Vietnam Holdings is a one-stop dynamic HR services provider to support our Clients on every step of their way to grow.

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